Project Specialist

Freedom Forever•Lehi, UT

1d•$24 - $27•Hybrid

About The Position

The Project Specialist primary responsibility is to complete various project activities which will improve dealer realization. This role will report directly to the Manager, Sales Support, and will be responsible for closing out tasks assigned. The Project Specialist will hold accuracy and speed in high regard and will communicate effectively across various departments.

Requirements

High School Graduate, GED or equivalent
2+ years of solar sales support experience required
2+ years of customer service experience required
Ability to work a rotating schedule- including early mornings, late evenings, holidays, Saturdays and Sundays are required
Must be able to operate a computer and other communications equipment (i.e. phone, instant messaging, video conferencing, email, etc.)
Ability to communicate clearly and concisely in a professional and effective manner, both verbally and written
Develop and maintain cooperative, effective working relationships with others
Basic clerical and typing skills.
Ability to actively listen and comprehend callers' requests and assist with any questions
Must be able to communicate clearly and in a positive demeanor on the phone
Ability to multitask
Computer literate and typing skills of at least 35 words per minute
Excellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress in a high-level environment
Maintain tact and professionalism when dealing with difficult/irate people and those in stressful situations
Ability to work with frequent interruptions
Demonstrates a sense of urgency and ability to meet deadlines
Must be highly organized and able to multitask on several projects at a time
Strong client-facing and teamwork skills

Responsibilities

Work assigned queues and document project findings and resolutions per established SOP’s
Collect project documents, resolve tickets, and call sales representatives as required to ensure project progression
Answer inbound calls from customers and sales representatives, providing support and resolving inquiries efficiently.
Serve as the primary point of contact for homeowners and sales representatives, ensuring seamless customer experience.
Triage projects, create practical solutions, initiate proper action and follow through
Build rapport with sales managers, sales administrators and sales representatives to improve realization rates
Advocate for assigned dealership internally
Learn to answer and action a variety of process and project-specific questions
Properly escalate design and SOW issues to the appropriate internal teams for timely resolution.
Become familiar with project requirements based on region, utilities, AHJ’s, and finance partners
Become proficient in LIGHTSPEED, Freedom’s custom-built CRM
Participate in team meetings, discussions and other activities as required to support the team and improve the quality of the operation
Perform other duties as assigned