Project Specialist I/Proposal & Configuration Specialist

REV Group, Inc.

About The Position

American Emergency Vehicles (AEV) is a custom ambulance manufacturer for Type 1, Type 2, and Type 3 and medium-duty ambulances. At the heart of AEV is our unwavering commitment to caring for our customers and dedicated network of dealers. We are inspired by a calling to build ambulances with the highest standards of American-crafted excellence and approach every relationship with equally high standards. The welcoming spirit and warmth of our people continue long after the purchase. AEV is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group’s extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV’s and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year. We are seeking a detail-oriented and client-focused PROJECT SPECIALIST I to manage the end-to-end coordination of customer projects as assigned. This role requires a strong blend of technical knowledge, communication skills, and cross-functional collaboration to ensure customer satisfaction, timely project delivery, and seamless execution.

Requirements

High School diploma or equivalent required, Associate’s degree preferred
3+ years work experience with proven track record of outstanding customer service with a minimum of 2 years’ experience in manufacturing
Proficiency in AutoSketch/AutoCAD and configuration/pricing tools (e.g., CPQ, Quote Writer).
Strong organizational skills and the ability to manage multiple priorities.
Excellent communication and interpersonal skills.
Experience working in a cross-functional environment, especially with design and production teams.
Attention to detail and commitment to delivering quality customer service.
Understanding of Federal and OSHA regulations.
Open minded about new technologies and cloud-based systems

Responsibilities

Manage client expectations throughout the project lifecycle, ensuring a high level of customer satisfaction.
Coordinate with customers to understand application requirements during pre-build meetings.
Provide input and recommendations during the specification and revision phases of customer proposals.
Collaborate with internal design and production teams to create 2D/3D proposal documents using templates, based on customer requirements.
Translate client concepts and specifications into AutoSketch/AutoCAD drawings and configure pricing using Quote Writer/CPQ to develop detailed drawing proposals, including documenting option changes and modifications to the original proposal.
Facilitate cross-functional collaboration to address custom specifications, design revisions, on-time delivery, and pricing adjustments.
Organize and coordinate aspects of customer visits, including meetings, facilities, meals, and other logistical needs to ensure a positive experience.
Maintain familiarity with product specifications, models, and layouts. Stay informed about industry trends, design innovations, and new product in our assembly process.
Serve as a backup point of contact for customers, managing proposal communication, change orders, options changes, schedule status, final project sign-off, and resolution of client concerns.
May support tasks such as logging new orders, creating new part numbers, tracking allocations, processing engineering change requests, updating sales dashboards, and sending dealer status updates.