Project Program Manager (C)

Universities of Wisconsin•Green Bay, WI

11d

About The Position

The University of Wisconsin Green Bay is a rapidly growing, student centered university committed to transforming lives. UW-Green Bay continues to enhance academic offerings, strengthen community partnerships, and invest in a vibrant student experience. Our culture is defined by innovation, engagement, and a deep focus on student success. The Director of Dining Services will help advance this mission by shaping dining experiences that support belonging, satisfaction, and the evolving needs of our students. The Director of Dining Services provides strategic leadership and operational oversight for all campus dining services at UW Green Bay. This role serves as the primary liaison to the University’s third party dining and vending partner, Chartwells, ensuring exceptional service delivery, continuous improvement, and a dining experience that exceeds the evolving expectations of students, faculty, staff, and guests. The Director of Dining Services will lead a bold, campus wide dining transformation in collaboration with Chartwells, introducing new concepts, elevating food quality, improving service efficiency, and redesigning the overall dining experience. This will require innovation, performance monitoring, and accountability across operations, quality, and customer satisfaction. We are seeking a leader who is deeply passionate about driving transformative change, elevating our dining program, and creating a top tier student engagement experience.

Requirements

Associate or bachelor’s degree in hospitality management, business administration, food service management, or a related field
Minimum of five years of progressive leadership experience in dining services, hospitality, or facilities management
Demonstrated ability to lead improvement initiatives and manage complex operations
Experience overseeing contracted vendors or third-party service providers
Strong communication, collaboration, and conflict resolution skills
ServSafe certification, or acquired within 90 days of employment

Nice To Haves

Experience working in higher education dining or large-scale food service environments
Knowledge of franchise operations, meal plan systems, and student engagement best practices
Familiarity with sustainability programs and food waste reduction strategies

Responsibilities

Oversee the operations, safety and security of Student Union facilities, event services, maintenance, and equipment
Responds to emergency situations such as fire, hazardous material, and medical emergencies
Directs strategic planning initiatives and establishes objectives to ensure appropriate use of financial, administrative and staffing resources, and alignment with the strategic plan
Supervises student engagement initiatives such as student organization management and advising, student governance advising, student programs and activities, and entertainment contracts
Serves as the liaison to internal and external stakeholder groups providing organizational information
Builds inclusive and collaborative partnerships and events within the community
Executes and oversees self-operated and/or contracted auxiliary services and operations which may include university dining, bookstore, banking, vending, and other services
Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

Benefits

The Universities of Wisconsin provides an excellent benefits package to meet the diverse needs of its employees.
For benefits eligible positions, this includes several health insurance options, with annual deductibles as low as $250/individual and $500/family.
Our benefits package also includes dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts.
We participate in the Wisconsin Retirement System (WRS), where employer contributions begin immediately, and employees are fully vested after 5 years of service.
The Universities of Wisconsin also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation.
In addition, eligible employees receive several types of paid leave benefits, which are prorated for employees working less than 100%.
This includes 9 legal holidays, 36 hours of personal holiday and between 96-130 hours of sick leave annually and paid parental leave.
Eligible employees earn 13-27 days of vacation each year, depending on years of service and employment type.

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