Project/Program Management Specialist
About The Position
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Requirements
- 2+ years of experience in project administration, project coordination, or a similar operational support role.
- A self-starting work style with strong organizational instincts, sharp attention to detail, and the ability to work independently and drive tasks to completion without close oversight.
- Comfort working across multiple projects and geographies simultaneously, with the ability to prioritize competing deadlines without losing the details.
- Familiarity with AI tools or automation platforms and an interest in applying them to operational workflows.
- Proficiency in PSA tools and the Microsoft 365 suite.
- Strong interpersonal skills and a proactive communication style, you flag issues early and keep stakeholders informed.
- An analytical mindset with interest in building reports, dashboards, or operational tracking tools from scratch.
Nice To Haves
- Background in professional services, consulting delivery, or customer success is a strong plus.
- Candidates with data and reporting experience will find plenty of room to create here.
Responsibilities
- Manage end-to-end project administration across active engagements, including Advisory Session staffing and resource schedule maintenance.
- Partner with Resource Managers to track open staffing needs, raise resource requests, and keep allocations aligned with project requirements.
- Monitor project timelines and flag risks or gaps before they become delivery issues.
- Apply an AI-first mindset to administrative workflows, actively identifying opportunities to automate manual tasks, reduce friction, and improve data accuracy.
- Use and help improve operational tooling to support a scalable, efficient delivery model.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
