Project Program Management Specialist

NTT DATA•Arlington, VA

2d•$68,076 - $141,826•Remote

About The Position

We’re looking for a detail‑driven, relationship‑focused Project Coordinator to support the Service Delivery Branch. The types of projects will include things such as hardware refresh initiatives and new site standups across our customer’s organization but could include other types of projects owned by the Service Delivery branch. This role is ideal for someone who thrives in fast‑moving environments, enjoys coordinating many moving parts, and understands the importance of building trust with both internal teams and external customers.

Requirements

Minimum 4 years of experience coordinating IT, hardware, or infrastructure‑related projects.
Ability to obtain/maintain a Public Trust clearance

Nice To Haves

Bachelor’s degree or equivalent project coordination experience
Strong organizational skills with the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills, with a natural ability to build rapport.
Familiarity with hardware lifecycle management, site deployment processes, or IT field operations is a plus.
Proficiency with project tracking tools and documentation platforms.

Responsibilities

Coordinate projects end‑to-end including hardware, internal teams, and customer tasks relating to assigned work. Ensure that all aspects are covered, including scheduling, asset tracking, logistics, and on‑site support planning.
Support new site deployments by organizing timelines, resources, vendor activities, and technical requirements.
Maintain clear, proactive communication with cross‑functional teams such as IT, networking, facilities, procurement, asset management, and field technicians.
Coordinate with Asset Management to facilitate hardware shipments, inventory updates, and equipment returns.
Assist with site readiness assessments, including power, network, and physical layout requirements.
Support change management activities, ensuring users are informed and prepared for upcoming refreshes or site go‑lives.
Track project milestones, risks, and dependencies to ensure on‑time delivery.
Prepare and maintain project documentation, including status reports, schedules, and deployment checklists.
Provide weekly updates to the Service Delivery Owner.
Serve as a primary point of contact for customers throughout the project lifecycle.
Document risks and issues and ensure the Service Delivery Owner is informed.
Build strong, trust‑based relationships by providing consistent updates, listening to customer needs, and ensuring expectations are met or exceeded.
Facilitate meetings, gather requirements, and translate customer feedback into actionable tasks for technical teams.
Manage escalations with professionalism and a solution-oriented mindset.