Project & Program Management II

About the position

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.

Responsibilities

• Manages multiple, cross-functional and technical projects.
• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
• Responsible for managing/tracking program milestones, timeline, and overall deliverables.
• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management.
• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
• Participate in internal process improvements; remove gaps, across multiple teams and functions.
• Ensure risks are accounted for and provide risk mitigation strategies.
• Be a point of contact for vendor partners and internal stakeholders.
• Coordinate and assist with regularly scheduled meetings with core teams.
• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.
• Other duties as required.

Requirements

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience.
• Builds productive internal and external working relationships.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Understanding of project management teams, resolving conflict, and meeting schedule timelines.
• Excellent communication skills (verbal, written, documentation).
• Ability to work on multiple projects and assignments concurrently.
• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance.
• Experience creating spreadsheets, presentation material, and project/process documentation.
• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks.
• Ability to collaborate with stakeholders and communicate project updates to client executives.

Nice-to-haves

• Various certifications.
• Change management knowledge.
• Familiarity with various project management methodologies.

Benefits

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only.
• Dental provided through Cigna (DPPO & DHMO options).
• Nationwide Vision provided through VSP.
• Flexible Spending Account for Health & Dependent Care.
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific).
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera.
• Corporate Wellness Program.
• Employee Assistance Program.
• Wellness Days.
• 401k Plan.
• Basic Life, Accidental Life, Supplemental Life Insurance.
• Short Term & Long Term Disability.
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance.
• Tuition Reimbursement (available 6 months after start date, capped).
• Paid Time Off (accrued and prorated, maximum of 120 hours annually).
• Paid Holidays.
• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law.