Serves as a technical expert in a specific profession and as a resource to agency leadership in the area of expertise. Coordinates agency work assignments among team members and serves as a primary resource in the resolution of problems and the identification of alternatives. Serves as the lead team member and assists in leading meeting discussions. Develops goals and objectives and incorporates plans for completion and/or implementation. Assists in the guidance and direction of staff members' development and ensures proper development in work methods, research techniques, and the understanding and application of rules and regulations. Conducts research on critical, confidential, and often highly sensitive matters which may require statutory or policy modifications. Prepares reports and advises management on findings and recommendations. Develops internal program policies and procedures and establishes strategic standards, goals and objectives for service delivery for incorporation in the agency's strategic plan. Performs research, analyzes, and summarizes data to make specific recommendations. Evaluates the effectiveness and efficiency of the agency's programs and services. Consults with and advises agency leadership in the development and application of policies, procedures, and programs. Evaluates processes and recommends improvements to agency procedures, program operations, interdepartmental workflow, and organizational designs. Work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters.