Project / Operations Manager – Philadelphia

BVA Bear's IT Solutions•South Middleton Township, PA

4d•Hybrid

About The Position

BVA Bears IT Solutions is seeking a Project / Operations Manager for a full‑time position primarily supporting City of Philadelphia facilities onsite. Candidates must reside within a reasonable commuting distance of Philadelphia. Limited remote work may be available as appropriate. The standard workday is 8 hours, scheduled between 8:00 a.m. and 6:00 p.m. Eastern Time, Monday through Friday, excluding City holidays, with flexibility required to support City Council meetings, hearings, and transition activities. Primary On-site Location Philadelphia City Hall 1400 John F. Kennedy Boulevard Philadelphia, PA 19107 The Project / Operations Manager leads overall service delivery for IT and Deskside “White Glove” Support Services and serves as the primary engagement and governance manager with Philadelphia City Council and the Office of Innovation & Technology (OIT). This role is responsible for contract oversight, service quality, performance management, and ensuring all work is delivered in alignment with the Statement of Work, City IT standards, and security requirements. This position requires strong leadership in IT service delivery, experience operating in public sector environments, and the ability to coordinate cross functional technical teams while maintaining audit ready documentation and performance transparency.

Requirements

Bachelor’s degree in Information Technology, Business, or a related field.
Minimum 8–10 years of experience managing IT service delivery or operations.
Demonstrated experience managing public sector or regulated IT contracts.
Strong stakeholder engagement, reporting, and governance skills.

Nice To Haves

ITIL, PMP, or Agile/Scrum experience.
Experience working with municipal IT organizations or legislative bodies.

Responsibilities

Serve as the primary point of contact for City Council leadership and technical stakeholders, maintaining strong working relationships and service alignment.
Lead overall IT service delivery, including deskside support, service desk operations, web/application support, and cybersecurity coordination.
Oversee service schedules, staffing plans, resource allocation, and milestone delivery in accordance with the approved Scope of Work.
Manage transitioning and transitioning out activities, ensuring seamless service continuity and full knowledge transfer.
Monitor service performance metrics, SLAs, risks, issues, and dependencies, implementing corrective actions as needed.
Lead quarterly service reviews and continuous improvement planning.
Oversee subcontractor performance (if applicable) and ensure prime contractor responsibility.
Ensure compliance with City of Philadelphia Additional IT Standards, security policies, and audit requirements.
Prepare and deliver executive level reports, dashboards, and service summaries.