Project Operations Lead Analyst

MFS Investment Management • Boston, MA

2d • Hybrid

About The Position

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures. THE ROLE As a key member of the Global Technology Project Operations & Analytics team, the Project Operations Lead Analyst works closely with the Metrics and Reporting Manager to enhance onboarding, planning, tracking, and reporting. This role maintains and improves operational processes, proactively identifying gaps and translating business needs into actionable requirements. The Analyst collaborates with stakeholders across the firm to support delivery processes and ensure alignment with organizational goals and best practices.

Requirements

• Bachelor’s degree or equivalent.
• Minimum of [5] years’ experience in project analysis and process improvement, with at least [3] years in the asset management industry.
• Good understanding of asset management products, business workflows, and regulatory considerations.
• Experience with Project and Portfolio Management tools.
• Advanced proficiency in Excel; working knowledge of Tableau or Power BI.
• Proven track record in driving process improvement initiatives.
• Strong in meeting facilitation, written, and oral communication skills.
• Excellent analytical, coordination, and collaboration abilities.
• Ability to remain calm under pressure and focus on problem resolution.
• Experience working with Agile teams and understanding of Agile delivery.

Nice To Haves

• Master’s degree
• Experience working with Agile teams and understanding of Agile delivery

Responsibilities

• Analyze and improve operational processes (onboarding, planning, tracking, reporting) to enhance project delivery and business outcomes.
• Collaborate with stakeholders to define, document, and refine business requirements, ensuring project deliverables are completed on time and within budget.
• Develop, maintain, and optimize resource and project onboarding management and planning processes.
• Monitor project activities and industry trends, proactively identifying emerging issues and communicating progress and expectations efficiently.
• Lead and support process improvement initiatives, leveraging advanced analytical skills and business intelligence tools (Excel, Tableau, Power BI).
• Facilitate effective communication and collaboration among cross-functional teams, supporting recommended delivery models.
• Demonstrate strong problem-solving abilities, maintaining composure under pressure and focusing on solutions.
• Foster continuous learning and innovation within the team, staying current with best practices in project and product operations

Benefits

• MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k)
• Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider
• Education Assistance: Tuition reimbursement up to $8,000 annually
• Education Assistance: Access to discounted tutors and college coaches
• Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves
• Choice of medical and dental plans and an and an employer contribution into the Health Savings Account
• Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)
• Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees