AV Project Operations AV Field Implementation Manager

Diversified

1d•Onsite

About The Position

The Project Operations Field Implementation Manager, Canada, is responsible for providing onsite guidance and oversight for multiple specific projects, primarily in Mississauga and Toronto. This role involves managing 10-15+ Diversified Technicians and subcontractors, ensuring adherence to company standards and processes to enhance quality, velocity, and efficiency. The manager serves as the primary onsite point for customer escalations and represents Diversified during the implementation phase of key projects. Collaboration with the PMO team and Engineering is essential to align Project Operations with client needs and business unit objectives.

Requirements

3+ years’ experience as a senior or lead technician, or experience as a site superintendent with another company.
Familiarity with a wide range of audio, video and networking equipment.
High level of experience in construction environments.
Knowledgeable of low voltage electrical concepts.
Possess advanced AV installation skills.
Good verbal communication skills and good customer service skills.
Ability to diagnose, troubleshoot and resolve technical problems.
Possess a valid Ontario driver’s license.
Employees will be required to use their own vehicle.

Nice To Haves

Preferred candidates hold CTS or CTSI certifications.

Responsibilities

Act as Site Superintendent on high profile projects, acting as a single point of contact for onsite teams (Field Engineers, Technicians, Subcontractors, etc.); passing and filtering information to the Project Manager.
Assist in addressing performance of onsite resources and associates.
Provide training on termination, mechanical aspects, client interface, and other aspects of Diversified installation standards.
Serve as the first point of escalation for Field Issues with the client.
Empowered to defuse and resolve onsite client issues.
Verify and enforce onsite performance and productivity standards, providing feedback for reviews and training plans.
Provide onsite support for integration issues.
Assist in development and deployment for Installation processes and standards.
Recommend training for future growth and development of the team to ensure best in class.
Provide a consistent level of technical performance as well as flexibility in work schedule.
Complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines.
Provide daily feedback to Project Manager.
Assist in developing growth plans for both process and operations staff to help ensure long term success.
Help develop and ensure compliance in Quality Assurance program.
Field implement and track departmental goals and objectives.
Responsible for site activities related to Safety, Quality Control and QA.
Coordinate activities for service to ensure all systems requiring support are successfully included.
Perform final verification of preparedness for site activities.
Support fleet and/or delivery of tools and materials for field.
Maintain and track tooling/ test gear.
Conduct Site Surveys for projects and sales support.
Perform verification for commissioning readiness.
Review daily field reports for content and format.