Project & Operations Coordinator

Local Foreigner, LLC • New York, NY

72d • $70,000 - $70,000

About The Position

Local Foreigner is a boutique consultancy specializing in high-end curated travel. Whether orchestrating a romantic weekend in Paris or planning an epic Patagonian expedition, we transform travel aspirations into flawless realities. Our mission is to deliver the most personalized travel experience through caring service and a seamless planning process. We embody a sophisticated global perspective paired with warm, personal service – qualities we look for in every member of our team. We’re looking for a Project Coordinator who finds joy in turning complexity into clarity. Someone who sees systems as puzzles to solve, loves bringing order to moving parts, and thrives in a fast-paced, forward-thinking environment. In this role, you’ll be the backbone of our Operations team — driving projects forward, organizing the details that keep our business running smoothly, and helping us refine the systems that power a world-class travel company. This is a unique opportunity to break into the luxury travel industry while gaining hands-on exposure to project management, operations, and technology platforms like Salesforce, Jira, and Confluence. If you’re someone who takes pride in being the “glue” that keeps teams aligned and projects on track — this role was made for you.

Requirements

• Bachelor’s degree with 1+ years of experience in project coordination, operations, or systems administration.
• Strong proficiency in Microsoft 365; experience with Salesforce, Jira, and Confluence is a plus.
• Proven ability to manage vendor relationships, software licenses, and cross-functional communication.
• Excellent written and verbal communication skills, with the confidence to 'manage up' and collaborate effectively across all levels of the organization.
• Proactive, resourceful, and process-oriented, with strong analytical and problem-solving skills and experience creating and maintaining documentation.
• Highly organized with exceptional attention to detail, able to balance multiple projects and meet deadlines with accuracy.
• Collaborative team player who thrives in a dynamic, fast-paced environment while maintaining independence and accountability.

Responsibilities

• Support project management across all phases of business transformation initiatives by drafting scope documents, preparing meeting agendas and recaps, tracking timelines and follow-ups, coordinating and documenting system testing, and assisting with user training and process documentation.
• Assist with configuration, automation, and troubleshooting across tools such as Salesforce, Jira, and Zapier, while supporting the implementation of process enhancements and system integrations that improve team efficiency.
• Serve as Jira Project Lead for Tech Issues and provide backup support for Salesforce and Sales Support tickets.
• Manage Jira Service Management by optimizing workflows to enhance efficiency, consistency, and visibility across departments, and by reporting on performance metrics.
• Provision and manage software licenses for staff, affiliates, and the PH team, coordinating onboarding and offboarding to ensure proper access and billing alignment.
• Coordinate vendor relationships, scheduling meetings, managing renewals, maintaining current provider records, and supporting billing and contract documentation.
• Maintain and expand internal documentation in TLF’s Confluence 'Passport,' ensuring all admin and tech content is accurate, current, and aligned with project updates.
• Partner with other Operations team members to create and maintain user-facing documentation that empowers team members to work independently.
• Collaborate closely with the Director of Operations and cross-functional teams to support initiatives that improve structure, consistency, and communication across the company.

Benefits

• $70,000 per year
• Employee medical, dental & vision benefits
• Retirement & Profit-Sharing Plan (401k)
• 15 days of Paid Time Off, 11 annual holidays, 4 religious floating holidays
• Training & Development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree