Project Manager

Gainwell Technologies LLC • OH

140d • $55,600 - $79,400

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. As an entry-level Professional Project Manager this foundational role offers hands-on experience supporting and leading strategic initiatives across DDI and M&O projects. The Professional Project Manager contributes to project execution, stakeholder engagement, and continuous improvement efforts. With a focus on collaboration, communication, and process discipline, this position helps drive successful outcomes while building core project management capabilities.

Requirements

• 1+ years of experience in project coordination, project management, or related roles
• Familiarity with project management methodologies (e.g., Agile, Waterfall) is preferred but not required
• 5+ years working in the BPO and/or Contact Center space; Contact Center operations or contact center solution knowledge is preferred
• Participated in structured project management development training focused on planning, execution, and stakeholder communication
• Basic understanding of project scoping, monitor, control and execution methods
• Ability to lead and translate the broader objectives of a program into clear and achievable project scope and milestones that can be worked toward
• Strong organizational, communication, and problem-solving skills
• Ability to work collaboratively within a team and across departments
• Eagerness to learn and grow in a project management career
• Influencer who can clearly communicate project priorities and motivate direct and indirect networks and stakeholders to action
• Team player, with the ability to collaborate effectively both within the team and across the organization
• PMP or other project management certification is a plus but not required for entry-level

Responsibilities

• Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation
• Lead and manage small to mid-sized project management teams by breaking down bigger CX/Operational projects into workable components
• Spearhead project planning, tracking and oversight of assigned staff by providing directions and deadlines to ensure quality and timely completion of tasks
• Facilitate project meetings, including kick-offs, status updates, and retrospectives
• Communicate with the client, company and project team leadership, measuring and sharing project metrics/status
• Create project schedules, program definitions, and objectives to ensure the quality of project deliverables across all phases
• Actively project manage across non-direct reports by quickly escalating any risks and implementing risk mitigation solutions
• Drive Gainwell’s projects showcasing strong communication and problem-solving skills

Benefits

• Generous, flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Leadership and technical development academies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees