Project Manager

Hansen Technologies • Bethlehem, PA

204d

About The Position

This exciting opportunity for an experienced Project Manager to join our Hansen Team in Bethlehem, PA managing and coordinating through professional staff-specific customer projects involving the design, specification, configuration, and implementation of large complex projects, ensuring that the project is delivered on time, and on budget whilst ensuring customer satisfaction.

Requirements

• Bachelor Degree in Computer Science or Engineering, or equivalent professional experience.
• 3+ years of experience in Project Management with a strong understanding of Waterfall, Agile SDLC, Jira, and working in a SaaS environment.
• PMP designation or PMI Certification is a definite asset.
• Proven experience and demonstrated competency in roles relevant to large-scale software implementation projects.
• Excellent verbal and written customer communication and customer management skills.
• Ability to take control of issues and manage them through a quick and sensible resolution.
• Ability to effectively work with software implementation, customer support, and sales groups.

Nice To Haves

• Interest in the utility industry.
• Knowledge of software development, systems analysis, and project management techniques.
• Supervisory experience.

Responsibilities

• Support and provide overall leadership on project implementations and act as the primary contact with the customer for all project related issues.
• Direct technical and non-technical staff in simple to complex customer software implementation projects, ensuring that work is completed on time and according to customer specifications and standards.
• Ensure all available data is compiled to ensure a clear understanding of customer requirements and desired functionalities.
• Schedule projects while ensuring they are completed on budget, on time, and according to acceptable standards to ensure customer satisfaction.
• Utilize Jira to assist with bug tracking, issue tracking, and agile project management.
• Ensure completed projects are properly documented and that their implementation satisfies the agreed upon project specifications.
• Monitor project customization progress, reviewing test results and other indicators to identify and correct problem areas.
• Liaise with customers on contractual and technical matters and take responsibility for regular financial reporting and success of assigned projects.
• Develop new business opportunities, maintain good relations with the existing customer base, and propose alternative customer solutions that will yield added revenue.
• Provide pre-sales support on new account opportunities and contribute to the improvement of policies, procedures, quality standards, and monitoring systems to track issues and compliance.

Benefits

• Competitive compensation.
• Leave entitlements.
• Health coverage.
• Inflation adjustment.
• Financial security.
• Work-life balance.
• Growth and recognition for exceptional performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Bachelor's degree