Arconic-posted 6 months ago
Full-time • Entry Level
Cranberry Township, PA
Primary Metal Manufacturing

Arconic is currently in search of a Project Manager to join our Kawneer team based in Cranberry Township, PA. At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization. As a Project Manager at Kawneer, you will be a driving force behind the exceptional customer service experience and seamless project execution. Under the general direction of the Project Management Supervisor, the primary responsibility of the Project Manager is to provide exceptional customer service for our customers' needs for large fabricated and/or stock length projects as well as handling day-to-day activities within the customer service area. Your role will involve coordinating with customers and internal teams to manage project timelines, address inquiries, and resolve issues with agility and precision. You'll play a key role in maintaining and fostering strong customer relationships and ensuring their satisfaction.

  • Actively resolve customer concerns and field issues as needed, ensuring a high level of customer satisfaction and trust.
  • Develop and maintain positive working relationships with customers, internal teams, and stakeholders, representing Kawneer with professionalism and integrity.
  • Act as a liaison between the customers and Kawneer, facilitating clear and effective communication to ensure project success.
  • Assess booked orders for completeness and feasibility.
  • Establish critical paths for engineered projects in collaboration with the Engineering team.
  • Coordinate pricing, availability, and lead times for procured items.
  • Address and issue request for information (RFIs) from the Order Entry function and customers.
  • Develop and communicate control plans for phased projects.
  • Collaborate with the Credit department to verify customer's credit and tax status.
  • Oversee revenue and margin management based on project phasing and change orders.
  • Enter and manage customer claims efficiently.
  • High School Graduate or equivalent experience.
  • Experience in project management or customer service roles.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple projects and priorities effectively.
  • Proficiency in project management tools and software.
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