Project Manager

ServiceMaster•Wausau, WI

10h

About The Position

Are you ready to unlock your potential and grow with a company that values performance and dedication? Join our dynamic team at ServiceMaster as a Project Manager! In this role, you'll have the opportunity to build and nurture relationships while serving as a vital resource for individuals facing restoration emergencies. We are committed to fostering both personal and professional growth and delivering exceptional customer service.

Requirements

Minimum of 3-5 years of project management experience.
Proven experience in the construction industry.
Strong background in project estimating and cost management.
Bachelor’s Degree in Construction Management, Civil Engineering, or a related field, OR Associate’s Degree with 5-7 years of relevant project management experience.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Effective team leadership and collaboration abilities.
Proficiency in construction project management software and tools.
Solid understanding of construction processes, materials, and regulations.
Strong problem-solving and decision-making skills.
Valid Driver’s License.
Willingness to travel up to 25% of the time.
Willingness to undergo a background check.

Nice To Haves

Project Management Professional (PMP) certification is preferred.
Additional certifications in construction management or estimating are a plus.

Responsibilities

Develop and regulate strategic planning initiatives.
Provide emergency on-call management services in accordance with company policy.
Schedule crews as needed to address potential leads.
Prioritize and handle new customer inquiries and questions to ensure prompt service.
Conduct follow-up calls to customers within 48 hours of job completion and secure signed certificates of satisfaction if not already on file.
Transfer job files for billing within 72 hours of final job cost postings.
Investigate and resolve customer complaints with the support of the president, ensuring all customer calls are returned by the end of each business day.
Manage all aspects of fire, water, or mold losses, including preparing new job files, paperwork, scheduling and coordinating crews, and subcontracting services as needed.
Communicate each service phase with the customer.
Complete billing summaries within ten days of job completion for invoicing.
Assist with marketing and promotional activities as required.
Develop and maintain business and personal relationships with insurance industry personnel, including adjusters.
Perform project estimating and cost management for all assigned projects.
Ensure accurate and timely preparation of job files and paperwork.
Coordinate and schedule subcontracting services as needed.
Assist with other duties and responsibilities as requested by the Regional Manager.