Project Manager

Jacob Sunroom, Exteriors & BathsFairview Heights, IL

About The Position

This position exists to aid our production department in ensuring our customers have a seamless and exceptional installation experience with us and are 100% satisfied with their project. You will assist our production manager with a variety of tasks. Along with the production manager you will help our company deliver on our commitments and timelines made the night of the sale.

Requirements

  • Adept at Microsoft Office suite, experience with Access type data base management (CRM), Leap, fluent in Excel.
  • Effective communication, customer service, and technical skills
  • Positive and energetic personality
  • Punctual and reliable
  • Possess a genuine desire to exceed customer expectations
  • Fence and/or deck installation experience
  • You must do well under pressure in a very fast paced environment
  • Willingness to learn and adapt

Responsibilities

  • Interact with our staff and customers and assure 100% satisfaction
  • Work with fence and deck customer to premeasure and review utility locates and adjust as needed
  • Schedule quality control for fence and deck projects with customers and crews
  • Communicate with customers via email and phone on related issues.
  • Facilitate customer management software from production and operational aspects
  • Visit active jobsites daily to meet quality standards and perform small services
  • Train crews on new products or updates
  • Promote reviews and referrals
  • Handle customer complaints, problems, and warranty issues
  • Enjoy being part of the process and documenting all actions taken on job folders in software
  • Assist as needed in preparing daily installation schedule and warehouse needs

Benefits

  • Positive work environment
  • Competitive Pay, Simple IRA w/Match
  • Paid training
  • Bi-Weekly pay
  • PTO/Vacation
  • Medical, Dental, Vision, Aflac available
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