Project Manager

Jacob Sunroom, Exteriors & Baths•Fairview Heights, IL

19d

About The Position

This position exists to aid our production department in ensuring our customers have a seamless and exceptional installation experience with us and are 100% satisfied with their project. You will assist our production manager with a variety of tasks. Along with the production manager you will help our company deliver on our commitments and timelines made the night of the sale.

Requirements

Adept at Microsoft Office suite, experience with Access type data base management (CRM), Leap, fluent in Excel.
Effective communication, customer service, and technical skills
Positive and energetic personality
Punctual and reliable
Possess a genuine desire to exceed customer expectations
Fence and/or deck installation experience
You must do well under pressure in a very fast paced environment
Willingness to learn and adapt

Responsibilities

Interact with our staff and customers and assure 100% satisfaction
Work with fence and deck customer to premeasure and review utility locates and adjust as needed
Schedule quality control for fence and deck projects with customers and crews
Communicate with customers via email and phone on related issues.
Facilitate customer management software from production and operational aspects
Visit active jobsites daily to meet quality standards and perform small services
Train crews on new products or updates
Promote reviews and referrals
Handle customer complaints, problems, and warranty issues
Enjoy being part of the process and documenting all actions taken on job folders in software
Assist as needed in preparing daily installation schedule and warehouse needs