Project Manager

Mary Free Bed Rehabilitation Hospital-posted about 1 month ago
Full-time • Mid Level
Grand Rapids, MI
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We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the system with access to our unique standard of care. Mission Statement Restoring hope and freedom through rehabilitation. Employment Value Proposition At Mary Free Bed, we take pride in our values-based culture: Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees. Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride. Summary The Operational Readiness Project Manager is responsible for leading projects that support Mary Free Bed’s mission of restoring hope and freedom through rehabilitation. This role will coordinate the planning and execution of new facility openings, new program launches, and operational readiness efforts. The Project Manager works closely with operational leaders, clinical teams, and support services to ensure seamless go-live execution, staff training, and readiness across all functions.

  • Develop and manage project plans, timelines, and milestones for facility openings, program launches, and key initiatives.
  • Coordinate go-live activities, including occupancy planning, and operational walk-throughs.
  • Facilitate cross-functional project meetings and ensure accountability for deliverables.
  • Serve as the primary point of contact for assigned projects; facilitate communication between stakeholders, vendors, and internal teams.
  • Coordinate with IT, Environmental Services (EVS), Food & Nutrition, Facilities, Security, and Supply Chain to align support services with project timelines.
  • Ensure operational support areas are prepared for activation and ongoing operations.
  • Define project scope, deliverables, and success measures in collaboration with sponsors and leadership.
  • Maintain accurate project documentation, status reports, and dashboards.
  • Ensure compliance with organizational policies, safety standards, and regulatory requirements.
  • Apply Lean, Six Sigma, or other process improvement methods to streamline workflows.
  • Capture lessons learned and contribute to building standardized project management frameworks.
  • Collaborate with Facilities, IT, and other departments to coordinate seamless transitions during moves or space modifications.
  • Support the development of floor plans and space layouts in coordination with architects, designers, or internal teams.
  • Assist with inventory tracking and procurement related to moves (e.g., furniture, signage, equipment).
  • Help establish and improve standard operating procedures (SOPs) for small project workflows.
  • Track and report on key performance indicators (KPIs) for move and logistics-related projects.
  • Utilize Project Management tools and systems for project planning and documentation (e.g. Smartsheet, or other software).
  • Support Project Management Office (PMO) with larger projects when needed, particularly with logistics and coordination tasks.
  • Identify and implement effective and efficient processes to streamline current procedures.
  • Communicates with executive leadership to keep projects aligned with organizational goals.
  • Additional duties and responsibilities as assigned by your department.
  • Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.
  • Consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
  • Contribute by identifying problems and seeking solutions.
  • Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
  • Bachelor’s degree in business, Project Management, or related field required.
  • Minimum of 3–5 years of project management experience, preferably in healthcare and operations.
  • Excellent time management and organization skills, with ability to manage multiple priorities and work under tight deadlines.
  • Detail-oriented with a strong sense of accountability.
  • Work group facilitation skills.
  • Proficient in Microsoft Office Suite and basic project management tools (e.g., MS Project, Smartsheet, Trello).
  • Effective decision-making skills with the ability to manage complex clinical and operational situations.
  • Exceptional verbal and written communication skills, with the ability to interact effectively with patients, families, and healthcare professionals.
  • Proficient in data interpretation, reporting, and presentation to support program development and performance improvement.
  • Competency in using information systems and technology to support clinical and administrative functions.
  • Demonstrated ability to lead cross-functional teams in a fast-paced environment.
  • Excellent organizational, communication, and facilitation skills.
  • Strong problem-solving and critical-thinking skills.
  • Commitment to Mary Free Bed’s values of compassion, collaboration, innovation, and accountability.
  • Project Management Certification
  • Lean or Six Sigma Training
  • Experience in healthcare operations, facility activation, or clinical program launches.
  • Familiarity with regulatory and accreditation requirements for healthcare facilities.
  • Proven track record of managing projects on time, on budget, and aligned with organizational goals.
  • Some travel required as appropriate based on project needs.
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