Project Manager

Prototek Digital Manufacturing•Rancho Cordova, CA

27d•$90,000 - $100,000•Remote

About The Position

The role of the Project Manager is to manage, maintain, and serve strategic large volume business accounts. This position will manage the overall customer experience, from project review to post-project support, to ensure a positive and sustained relationship. This position will have proficient manufacturing knowledge to align customer project requirements with company offerings and coordinate work across several business units. The ability to develop strong relationships, communicate effectively, and keep work organized will be crucial for success.

Requirements

Proficient knowledge of project management discipline.
Proficient knowledge of manufacturing services including metal fabrication and additive technologies for all uses.
Proficient knowledge of industry materials, applications, and technologies.
Proficient knowledge of reading designs, prints, and other technical drawings/files.
Proficient relationship management skills.
Proficient negotiation and presentation skills.
Proficient knowledge of general business practices.
Basic knowledge continuous improvement methodologies and tools.
Proficient computer literacy, including Microsoft Office, CRM, ERP and CAD related software.
Demonstrate effective written and verbal communication skills to tactfully manage interactions with customers and colleagues.
Organize, prioritize, and manage multiple simple to medium complexity projects in a cross-functional environment.
Grasp intermediate concepts, anticipate possible problems, and generate creative approaches with high-level problem-solving skills.
Exercise sound judgment in ambiguous situations when time is critical.
Demonstrate initiative and personal accountability to meet work demands, work effectively under pressure.
Demonstrate motivation and adaptability to achieve individual and company goals.
Take a strong focus to accuracy and detail of work.
Degree in Business, Manufacturing, Engineering, Design, or related field required.
5 + years in project management or program management roles serving customer deliveries
2+ years’ experience in traditional and/or additive manufacturing required.
Ability to sit for extended periods of time.
Ability to use hands and fingers to operate computer and handle/feel small and large parts.
Ability to focus vision for: close vision, color vision, depth perception and adjusting to sharp focus.
Ability to lift up to 35 lbs occasionally throughout work week.

Nice To Haves

1+ years’ experience in project management/customer service within the manufacturing industry preferred.

Responsibilities

Deliver outstanding customer service leading to deep business relationships, trust, collaboration, and sustained volume of business
Serve as named customers’ main point of contact for customer service, RFQ and order follow up, account planning, production status and priorities, quality actions, follow on work, and overall specific customers’ account management across the company.
Maintain strong business relationships with key decision makers and influencers within assigned accounts; use networking skills to grow contact portfolio within assigned accounts and document customer interaction within specified CRM.
Sustain repeatable business volumes leveraging customer part lists, standard pricing, blanket orders, long term agreements
Identify and document customer roadmaps for future growth leading to clear forecasting and understanding of customer budget and demands. work cross-functionally to ensure company is aligned with customer road map and set courses for success in gaining share.
Research, question, and understand customer total needs and annual budget to identify opportunities to gain share of wallet
Recommend best combination of technologies, materials, processes, etc. based on project, budget, and timeframe requirements.
Prepare quotes by studying 2D prints, CAD files, and other documentation; leverage instant quoting tools and collaborate with estimating and operations personnel to confirm quote specifications as needed.
Collaborate with supporting team members for quote preparation and customer service requests as needed.
Utilize effective pricing strategies to meet company revenue and profitability goals.
Collaborate with production team to manage customer timeframes in conjunction with the production capacity across multiple business units.
Monitor manufacturing progress for critical deliveries, identify the need for issue escalation, and recommend alternative solutions.
Verify completed projects against predetermined quality standards to ensure customer satisfaction.
Initiate, support, and implement continuous improvement activities to reduce overall costs, improve quality and improve cycle times to further delight and retain customers
Remain highly informed of industry trends, market activities, and industry competitors to gain experience and identify opportunities for company growth.
Other duties as assigned.

Benefits

Career advancement opportunities
Flexible Schedule
Competitive pay scale
Paid time off (PTO) starting at 80 hours with annual increase for each year of service
9 paid Holidays annually
Education reimbursement program
Health, dental, vision, life and short-term disability insurance
Company paid life and long-term disability insurance
Employee Assistance Program (EAP)
401(k) match: 100% of 3% and 50% for 4% and 5%