Project Manager, Professional Services

Fortive

3h•Remote

About The Position

Every company has a mission. At Accruent, ours is to make sure you are ready to deliver on yours. 10,000+ customers around the globe depend on Accruent to lead their physical resources and gain the transparency to execute their mission. We’re mission ready. Are you? Why you want to work for our Professional Services team: Our Professional Services team is dedicated to our customers, ensuring they are successful in implementing and adopting the Accruent products they purchase. You will be a key player in helping our clients map a path within the Accruent platform to solve their overarching business problems and drive data-driven intelligence through our products. We are looking for highly motivated, fast-moving and dynamic individuals to help implement our world class platform solutions and contribute to continuous improvement as Professional Services evolves to deliver higher-quality, higher-efficiency Projects at scale. The Project Manager is responsible for the detailed work associated with managing client implementations of Accruent software and other client engagements with Professional Services through the lifetime of their subscription. This includes, but is not limited to, project scoping and planning, continuous project tracking and reporting, managing project budget, coordinating resources alongside deliverables, consistently communicating with project team members and stakeholders, managing risks, maintaining accurate assignments and forecasts, and effectively leveraging governance frameworks. The Project Manager is accountable for achieving successful project delivery, aligning project resources and prioritizing project efforts accordingly to maximize delivery efficiency as measured against the overall project timeline and budget. Client projects vary widely in duration and complexity, from rapid, high-volume projects (4-6 weeks) to complex projects with multiple parallel workstreams (12-18 months); the Project Manager is responsible for successful delivery across a broad portfolio of concurrent projects in differing stages. This role will be working across a variety of Accruent products within the Project Management Office (PMO). This position reports directly to the PMO Director and will be a remote opportunity.

Requirements

2+ years Project Management experience
Bachelor's degree required; preferred in related discipline: Business, Management, CS, MIS, Communication
Demonstrated ability to effectively manage multiple concurrent projects with preference to software implementation and development related projects
Strong verbal and written communication skills – proactive, thorough, and transparent in communication
Demonstrated ability to excel in fast-paced, high velocity work environment
High degree of accountability, follow-through and independence
Highly adaptable and comfortable learning through experimentation

Nice To Haves

PMP certification
Experience in a client-facing, cross-functional environment. Professional Services experience strongly preferred
Exposure to kaizen and continuous improvement frameworks
Agile project management and/or coaching agile teams
Experience using Smartsheet, JIRA and Salesforce

Responsibilities

Ensure Project success, as defined by the project scope, budget, and timeline
Ensure Project adherence to Accruent delivery methodology
Manage the signed client contract, all commercial agreements, and all project documentation
Manage the Project Budget including appropriate billing of project hours, accuracy in future forecasting and logging for project expenses
Measure, track, and evaluate progress against the project plan, deliverables, milestones and required tasks
Prepare project status reports and keeps management, clients, and others informed of project status and related issues
Direct and coordinates activities of project personnel to ensure project progresses on schedule and within budget
Develop complex project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources in conjunction with the Professional Services Manager
Identify and quickly mitigate project issues and risks, documenting and communicating resolution updates accordingly
Identify when a request deviates from original project scope, initiates change management conversations and negotiates contract terms with client
Drive Change Order contract creation with support from the Professional Services Managers
Exhibit exceptional judgement when navigating project decisions, escalating to the Professional Services Manager when appropriate
Lead project team members towards a common goal while driving personal accountability and setting appropriate expectations for project deliverables
Foster positive employee morale and teamwork, creates an environment conducive to problem solving and achievement
Assist with presale activities including meetings and conference calls to determine needs analysis and project scope
Build positive, collaborative relationships with clients and prioritizes a high quality Services experience
Capitalizes on opportunities to sell additional resources/services to clients when appropriate to increase revenues over planned targets
Coordinate two to six resources within each assigned Project Team
Coach and mentor peers on best practices and project delivery methodology
Proactively leverage opportunities to deepen comprehension of new skills by teaching peers and others aspiring to develop into Project Manager role