Project Manager

SeatGeek•New York City, NY

40d•Remote

About The Position

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. Reporting to the Manager of Project Management, you will work within the Marketplace Services department to scope, plan, and deliver high impact projects across SeatGeek. Between a seller listing a ticket and a buyer shopping for a ticket, the Project Management team will be here to ensure the smooth operation and successful delivery of complex and ad-hoc initiatives that span across our business. Success in this role relies on using available tools and resources to smoothly deliver assigned projects within the typical constraints of timeline, budget and scope.

Requirements

5+ years of work experience, 2+ years of project management experience, preferably in technology implementations, across the complete project lifecycle
Sound foundational knowledge of project management methodologies
Enterprise software knowledge and what it takes to deliver projects in a fast moving environment
Experience in a software delivery; knowledge of or having worked in the ticketing industry would be beneficial
Experience leveraging project management platforms to maintain oversight of tasks, timelines, and accountability from kickoff through completion
Proven ability and willingness to leverage AI technologies to streamline processes and improve work output
Process driven approach. You are constantly looking to refine and tweak processes to improve delivery quality, while not allowing that need for constant improvement to stand in the way of execution
Track record of consistent delivery to the highest standards as demonstrated through client and internal stakeholder feedback, and the consistency of delivering projects to budget, scope, and timeline
High attention to detail and diligently work to ensure all elements of your projects are in control and up-to-date. You are incredibly organized and diligent when it comes to documentation
Collaboration skills. You get along well with others and work well across teams. You are firm but fair and you aren’t afraid to hold people accountable. You are skilled at influencing without authority
Adaptability and ability to balance the need to maintain structure, with tolerance for the unexpected
Ability to challenge and be challenged in a constructive way, including your thoughtful opinions about project management software and tools and their uses

Nice To Haves

Experience in a software delivery; knowledge of or having worked in the ticketing industry would be beneficial

Responsibilities

Work across SeatGeek, our clients, customers, and suppliers to ensure projects are scoped, planned, managed and delivered to the highest standards from handover through to project completion
Own the creation and maintenance of project plans, ensuring adhesion to the project management methodology and contracted terms of business, including ongoing maintenance of project documentation
Drive projects to meet specified business outcomes
Coordinate and manage implementation/technical tasks related to SaaS software implementations, technology transformation or business process optimization. For client scope this includes data conversions, installation, custom developments, customizations, training and system build, including 3rd party hardware and software ordering. Specifics on scope will vary based on the type of project being managed
Manage dependencies across projects and teams
Prepare and maintain Risk Registers and Issue Logs for evaluation and review during and at the completion of a project
Clarify, evaluate and advise on real and potential risk, drafting and implementing mitigation plans
Coordinate and chair internal and client meetings
Collate/create and distribute project status reporting
Influence a culture of collaboration and accountability through the successful management of project deliverables
Contribute to an ongoing review of internal working procedures to identify and implement improvements relating to project delivery, mainly stemming from project retrospectives
Manage internal change projects and ongoing business processes that require SeatGeek resources or third-party involvement

Benefits

Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
A WFH stipend to support your home office setup
Unlimited PTO
Up to 16 weeks of fully-paid family leave
401(k) matching
Student loan matching program
Health, vision, dental, and life insurance
Up to $25k towards family building,reproductive health services and Gender-affirming care
$500 per year for wellness expenses
Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
$120 per month to spend on tickets to live events
Annual subscription to Spotify, Apple Music, or Amazon music