Project Manager

UPSLOPE ADVISORS, INC

20d•Onsite

About The Position

The Project Manager (PM) serves as the primary point of contact between the Contractor and the Government for all matters related to daily contract performance under the JMC IT Help Desk Support Services contract at Fort Bliss, Texas. The PM has full authority to act on behalf of the Contractor and is responsible for ensuring service delivery meets or exceeds the performance standards defined in the Performance Requirements Summary (PRS). This contract supports a 250+ person JMC operational footprint generating approximately 50 help desk tickets per month. As a result, the PM role is structured for a technically proficient individual capable of managing performance metrics, interfacing with the Contracting Officer (CO) and Contracting Officer’s Representative (COR) and providing hands‑on technical oversight without requiring a full‑time dedicated management presence. This position is eligible for part‑time assignment provided the PM has sufficient technical depth and availability. This position is aligned to an upcoming Government contract opportunity and is contingent upon successful contract award.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems Management, or a related technical discipline. An equivalent combination of directly applicable technical experience and military service may be substituted.
Minimum five (5) years of experience in IT service delivery, IT operations, or systems administration.
At least two (2) years of experience in a supervisory, lead, or management role.
Experience managing DoD or Army‑contracted IT services, including familiarity with PWS, QCPs, and CO/COR engagement.
Hands‑on experience supporting IT help desk operations for a user base of 200+ personnel in a DoD or Federal environment.
Familiarity with Army network environments including NIPR, SIPR, and installation‑level networks (Fort Bliss CAN experience preferred).
Proficiency with Windows 10/11, Microsoft Office (2013 and later), Adobe Acrobat Pro, and Microsoft Outlook.
Experience troubleshooting desktops, laptops, printers, peripherals, and VoIP/telephone systems.
Understanding of Army and DoD IT security requirements, including AR 25‑2, IA awareness, and OPSEC compliance.
CompTIA Security+ (active and current; satisfies DoD 8570 IAT Level II requirements)
Active SECRET clearance required at time of proposal submission and must be maintained for the duration of the contract.
U.S. citizenship required.
Enrollment in DISS with an owning relationship established prior to contract performance.

Nice To Haves

Project Management Professional (PMP) certification or equivalent.
ITIL Foundation certification or demonstrated ITIL service management experience.
Prior experience as a Contractor PM or Technical Lead on an Army MICC‑administered contract.
Prior experience supporting Fort Bliss, JMC, TRADOC, or AFC‑aligned commands.
Active U.S. Government‑issued passport.

Responsibilities

Serve as the primary Contractor representative for daily operational matters and maintain availability to the CO and COR between 0800–1700, Monday–Friday, excluding Federal holidays.
Designate and oversee an Alternate PM (Service Desk Lead) who is authorized to act in the PM’s absence, and notify the CO in writing of both appointments within 10 calendar days of contract award.
Develop, maintain, and submit the Quality Control Plan (QCP) within 10 days of contract award and ensure ongoing compliance with PRS standards.
Monitor help desk performance metrics and ensure ticket resolution timelines are met:
Desktop and software troubleshooting within 8 business hours
Printer and communications issues within 4 business hours
Coordinate staffing, certifications, and training to ensure all personnel maintain required credentials throughout the contract period.
Ensure completion of mandatory training requirements, including AT Level I, OPSEC, iWatch, TARP, and IA Awareness, and submit certificates as required.
Oversee Live Field Experiment (LFX) support conducted twice annually, including pre‑exercise planning, on‑site IT support, and post‑exercise reporting.
Manage CONUS and OCONUS travel requirements, coordinate CO/COR approvals, and ensure personnel maintain required travel documentation, including U.S. Government‑issued passports.
Submit monthly progress reports summarizing contract performance and notify the COR of any performance issues or potential impacts within 24 hours of identification.
Ensure compliance with physical security, key control, OPSEC, and Government property safeguarding requirements, including submission of the monthly physical security checklist.