Project Manager

Sona•Austin, TX

38d•$180,000 - $200,000•Hybrid

About The Position

As our first US-based Project Manager, you'll be a foundational hire and play a central role in establishing how Sona delivers implementations in the US market. Partnering with a Solution Architect, the two of you will form the core US delivery unit and own a portfolio of enterprise implementations for Sona's early US customers. Day to day, that means running implementations end-to-end - managing scope, budgets, and timelines while providing an exceptional customer experience. It also means working closely with senior stakeholders across our GTM, Product, and Customer teams, as well as our customers' project teams and executives. Beyond delivery, this role is a chance to shape the playbook for US implementations, bringing local market context and operational rigor to a function that's scaling fast. To do that well, you need to thrive in a fast-evolving environment and be a strong advocate for clarity and communication.

Requirements

Proven success delivering enterprise software implementation projects on time, within budget, and scope.
Actively using AI tools in your work and you understand how AI is changing SaaS product delivery and customer change management.
Based in the Austin, Texas area and comfortable with a hybrid working model (minimum 2 days/week in-person)
Excellent communication and stakeholder management skills, including working with C-level executives.
Strong leadership and collaboration skills, with the ability to influence without direct authority.
Strategic thinker with strong risk management, planning, and prioritization capabilities.
Calm, organized, and results-driven under pressure, with excellent time management.

Nice To Haves

experience with workforce management or HR software
experience managing customers or in operations in Hospitality, Senior Living, or Home Care.

Responsibilities

Lead and deliver projects on time, within scope and budget, maintaining the highest quality standards.
Help establish and refine implementation processes for the US market, contributing to a scalable delivery playbook as Sona grows domestically.
Manage project risks, dependencies, and scope - communicating mitigations and changes clearly to all stakeholders.
Act as the primary customer advocate, building strong relationships and managing expectations throughout delivery.
Coordinate internal teams, vendors, and customers to ensure successful outcomes and efficient resource deployment.
Produce clear, consistent documentation and status reports, escalating risks where required.
Support our 'Land and Expand' approach by driving strong customer partnerships and early value realization.
Continuously improve project processes and tools to enhance delivery speed, quality, and customer satisfaction.