Project Manager

Didlake, Inc.

About The Position

The Project Manager plays a critical role in ensuring the successful execution of a federal mail services contract in accordance with the Statement of Work. As designated Key Personnel, this position ensures operational excellence, regulatory compliance, and strong client relationships while fostering a positive, inclusive team environment. This role directly supports Didlake’s mission by balancing contract performance, safety, quality control, and staff development.

Requirements

Strong leadership skills with the ability to manage diverse teams, including staff with assorted disabilities.
Proven ability to resolve operational challenges, manage time-sensitive work, and meet contract-driven deadlines.
Sound judgment and analytical skills to evaluate data, identify issues, and implement effective solutions.
Excellent interpersonal and communication skills for client interaction, staff training, and conflict resolution.
Bachelor’s Degree preferred or a minimum of three (3) years of college-level coursework.
Minimum of five (5) years of supervisory experience in time-sensitive operations.
At least three (3) years of experience managing a mail and messenger operation of similar scope and complexity.
Comprehensive knowledge of mail management operations and current USPS postal regulations.
Detailed understanding of USPS mail classes (e.g., First-Class, Periodicals, Standard Mail).
Proficiency in personal computer use and reporting tools.
Familiarity with federal contracts, budgets, safety regulations, and personnel management requirements.
Ability to obtain required building passes and security clearances as mandated by GSA.
Strong commitment to safety, quality, compliance, and inclusive employment practices.

Responsibilities

Direct and oversee day-to-day mailroom operations to ensure compliance with contract requirements, mail processing standards, and operating procedures.
Serve as the primary liaison between Didlake Corporate Office, GSA clients, and onsite staff.
Provide programmatic and administrative recommendations to the Director of Contract Operations aligned with organizational goals.
Lead, coach, and manage contractor personnel, ensuring adequate staffing, performance oversight, and positive team culture.
Coordinate with Human Resources on disciplinary matters and staffing needs, including securing additional personnel, supplies, or attire as required.
Act as Corporate Safety Officer for the project, overseeing compliance with safety standards and the Quality Management System (QMS).
Recommend updates or revisions to mail processing guidelines to the Contracting Officer’s Technical Representative (COTR) to improve efficiency and effectiveness.
Provide on-the-job training for new staff and develop visual aids to support operational efficiency.
Assist with implementation of consumer service plans, performance evaluations, and wage determination reviews.
Oversee data collection and reporting related to mail volume, productivity, contract compliance, and federal reporting requirements.
Resolve operational issues and service complaints, including USPS and interoffice mail errors, within established timeframes.
Ensure routine maintenance of mailroom equipment and implement operational changes to accommodate increased mail volume or organizational changes.
Develop and monitor quality control procedures and initiate corrective actions as needed.
Review, implement, and enforce safety procedures; stop any activity presenting an imminent safety risk.
Manage project payroll records, purchasing, inventory, and stewardship of Government Furnished Equipment (GFE).
Ensure professional conduct and decorum of all Didlake staff in accordance with company policy and GSA requirements.
Complete and maintain all required Didlake training.