Project Manager

SERVPRO Team Friermuth•Puyallup, WA

19h•$70,000

About The Position

We restore lives and property with urgency, care, and excellence—every time. Our ambition is to be the most trusted name in restoration, powered by a team that leads with heart and hustle. We serve people, bringing calm, clarity, and confidence when it matters most. As a valued SERVPRO ® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. The Project Manager (PM) leads our mitigation operations and drives revenue through consultative selling. You will inspect, scope, and estimate projects; convert opportunities into signed projects; and ensure our crews deliver exceptional customer outcomes on time, safely, and profitably.

Requirements

3+ years in restoration, construction, or field operations; 1+ year in people leadership.
Proven consultative sales track record—comfortable presenting solutions and closing.
Proficiency with estimating and job management software (e.g., Xactimate ).
Strong communication, negotiation, planning, and problem solving skills.
Valid driver’s license; ability to work an on call rotation when needed.
Ability to successfully complete a Servpro required background check and drug test subject to applicable law.

Nice To Haves

IICRC certifications preferred (WRT, ASD, AMRT); OSHA 10/30 a plus.

Responsibilities

Conduct on site inspections, develop scopes of work, and prepare accurate estimates.
Close projects from your inspections by presenting clear solutions, setting expectations, and earning trust.
Maintain a high closing ratio on assigned leads and self generated opportunities.
Partner with Business Development to maximize revenue, margin, and customer retention.
Own the follow through: ensure deposits, authorizations, and job files are complete to start work promptly.
Manage the customer experience end to end; set clear scope, timeline, and communication cadence.
Schedule and coordinate crews, equipment, and vendors for efficient job execution.
Oversee job cost control (labor, materials, equipment, subcontractors) and change orders.
Ensure safety, risk management, and compliance with company standards and regulatory requirements.
Review job documentation (photos, moisture logs, tech notes) and audit for completeness and quality.
Recruit, train, coach, and develop Restoration Supervisors and Technicians; model our Core Values daily.
Set priorities, remove roadblocks, and recognize wins.
Foster a learning culture—be teachable, give/receive feedback, and drive continuous improvement.
Communicate clearly with customers, adjusters, property managers, and internal stakeholders.
Produce timely reports on pipeline, revenue, margin, cycle time, and customer satisfaction.