Project Manager - Hybrid

North Shore Community Health Inc•Salem, MA

6d•Hybrid

About The Position

The position requires a minimum of two days in the office per week. However, based on operational needs, additional in-office days may be required. Position Overview The Operations Project Manager (PM) is a key member of the Operations Team, supporting the Director of Operations and Chief Operations Officer as well as other leadership members in developing and implementing projects to improve operations, clinical performance, quality of care, and compliance, while advancing organizational goals related to healthcare delivery. Reporting directly to the Director of Operations, the PM is responsible for developing project plans, gathering data to monitor key performance indicators, and supporting performance improvement and Patient-Centered Medical Home efforts. Additionally, the PM develops reports and performs analytics on healthcare access and efficiency measures to facilitate data-driven decision-making. Beyond reporting and project management, the PM supports work groups with meeting facilitation, follow-up tasks, and daily administrative duties as needed. The PM also collaborates with the Compliance Team to manage the annual risk assessment process, develop the annual compliance work plan, and co-lead the monthly compliance committee meetings. The Organization North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides: Comprehensive primary care. Dental services. Behavioral health care. Care management. Pharmacy services. Substance abuse disorder treatment. Nurse care management. Insurance enrollment assistance. NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services. As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits. We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities. Mission North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all. Vision Healthy People | Vibrant Communities Values Accountability We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do. Integrity Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement. Empathy Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients. Courage We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy. Respect NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork. Commitment NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

Requirements

Bachelor’s degree in health management/administration, business, or another healthcare-related field is required. Five (5) years of experience in Healthcare/Public Health can substitute for a degree.
A minimum of three (3) years in general administration or project coordination, preferably with at least one (1) year of experience in a healthcare or public health setting.
Strong organizational, time management, and project management skills to effectively track, report on, and manage multiple projects and priorities.
Excellent written and verbal communication skills with the ability to work collaboratively in a team environment.
High attention to detail and follow-through on assigned tasks and deliverables.
High level of proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Proven ability to prioritize and execute tasks in a fast-paced environment while working effectively with medical staff and clinical operations partners.
Demonstrated ability to work effectively with a culturally diverse population.

Nice To Haves

Experience with project management tools, process improvement projects, and/or Lean/Six Sigma methodologies preferred.

Responsibilities

Works closely with the COO, CMO and Director of Operations to understand the organization’s strategic priorities and the projects related to these strategic efforts.
Creates long- and short-term project plans for the full scope of responsibilities of the Operations Team. This may include performance improvement initiatives, training programs and overall operational improvement projects.
Works to support project teams, workgroups and/or other clinical or administrative leaders to move key initiatives forward. Providing support for meeting preparation such as collecting input for agendas and meeting materials, assisting with preparation of meeting materials (i.e., PowerPoint presentations; agenda documents; handouts, etc.). The PM also supports post-meeting follow-up, as needed, such as sending minutes/summaries and assigned tasks to participants and following up with participants for deliverables.
Serve as a point of contact for the Operations Team when multiple departments are assigned to the same project to ensure team actions remain in synergy. Responsible for monitoring progress and timelines and communicating concerns to the Operations Team.
Participates in project-related research and information gathering, as needed.
Supports creation and/or maintenance of documentation, which includes, but is not limited to, workflows, standard work, process analyses, measurement tools, training documents, surveys, forms, letters and reporting.
Supports assessing data availability and collection of data and information as it relates to assigned projects or other work efforts.
Identifies potential obstacles and works with the Project Lead to diagnose and determine solution(s).
Builds and fosters relationships with staff in all areas and levels of the organization including senior leadership, clinicians, and other key stakeholders to enhance collaboration, trust, and communication across the organization.
Conduct the annual compliance risk assessment with subject matter experts and business owners across the organization.
Helps co-create the annual compliance workplan and assist the Director of Compliance in the monitoring of its activities.
Helps co-lead the Compliance committee and communicate with committee members on related work.
Adhere to HIPAA rules including maintaining strict patient confidentiality.
Attend/complete all required trainings and participate in meetings as required.
Perform additional duties as requested to fulfill NSCH’s mission.