Project Manager

LSPedia Inc • Farmington Hills, MI

25d • Onsite

About The Position

The Project Manager is responsible for leading customer implementations from project kickoff through go-live. This role owns delivery execution, customer coordination, and risk management, ensuring LSPedia solutions are deployed on time, within scope, and in compliance with regulatory requirements. The Customer Delivery Manager serves as the primary delivery contact for customers while partnering closely with CSMs for post-go-live success.

Requirements

• 3–5 years of experience managing customer-facing software implementation projects in SaaS or COTS environments.
• Demonstrated ability to build strong customer relationships and manage expectations effectively.
• Experience creating and maintaining detailed project plans, deployment plans, and status reporting.
• Technical aptitude with system configuration and application behavior analysis.
• Working knowledge of integration protocols (AS2, FTP/SFTP, APIs) and data formats (XML, JSON, EDI, CSV).

Nice To Haves

• Experience with serialization, track-and-trace, or supply chain compliance solutions.
• Familiarity with DSCSA traceability requirements and regulated industry environments.
• Proven ability to manage risks and resolve issues to ensure successful delivery outcomes.
• Exposure to pharmaceutical, healthcare, or regulated industries.
• Familiarity with serialization, traceability, or supply chain concepts.
• Basic knowledge of integrations, file-based data exchange, or APIs.

Responsibilities

• Lead and manage customer implementation projects across multiple accounts and workstreams.
• Facilitate in-depth discussions to understand customer business requirements and align solutions to traceability and compliance needs.
• Provide customer training on LSPedia solutions, GS1 standards, and regulatory reporting requirements.
• Manage configuration and integration setup, including trading partner connections, and oversee testing activities.
• Develop, maintain, and communicate core project artifacts including project plans, RAID logs, change control documentation, and deployment plans.
• Coordinate cross-functionally with Professional Services, Engineering, Operations, and Customer Success teams.
• Communicate project status, risks, dependencies, and trade-offs clearly to customers and internal stakeholders.
• Manage delivery escalations and engage technical resources to resolve issues and maintain momentum.
• Support go-live readiness and ensure smooth transition to Customer Success ownership post-implementation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees