Project Manager - Postal Service Center

Assets • Elmendorf AFB, AK

2d

About The Position

In accordance with Assets, Inc. Core Values and Mission, this position oversees the overall daily operations of a designated service contract site and provides opportunities for people with disabilities to be employed. The Project Manager is responsible for the planning and execution of all services required in the contract at the work site. This position manages the budget, is involved with customer relations and purchasing, ensures adequate support services, provides training and supervision to all site employees, and performs direct labor as needed. This position may require de-escalating verbally or physically aggressive individuals according to identified procedures and individual client protocols. Essential Duties and Responsibilities The Postal Service Manager is essential for maintaining seamless operations within the postal service, ensuring that mail and packages are processed and delivered promptly and accurately. Adheres to and demonstrates Assets, Inc. Core Values, Mission, policies, procedures and compliance plan in the performance of all aspects of this position. Serves as liaison between the contract site, Assets, Inc. management and the customer. This includes, but is not limited to: Participation in conferences or meetings (as needed) with contract personnel/customer to ascertain problems/concerns, reach decisions regarding appropriate solutions, and to maintain a high level of satisfaction in terms of quality services, and effective communication at the facility. Serves as primary contact person to the customer. Maintaining excellent communication regarding the site’s successes, challenges and/or needs with the DSM and CoCO through consultations, via emails and phone calls. Responsible for certifying that all daily and periodic tasks are completed as scheduled and according to specified quality standards. Monitors production, coordinates subcontracts, and schedules contract operations. Ensures the quality of services provided by the Associates and Support personnel, ensuring the operation is within the vision of Assets, Inc. mission. Provides input and assists in budget development. Monitors the use of supplies and equipment. Requests or purchases of additional supplies as needed using established departmental procedures. Ensures preventive maintenance is performed as needed on all janitorial equipment. Schedules required service work as needed. Provides supervision, mentoring and training to site employees according to the organization’s policies, identified procedures and applicable laws. Trains site employees in orientation to the contract facility, rules and regulations of the facility, proper cleaning techniques and schedules, usage and conservation of supplies, operation of equipment, and safety practices. Promotes the Supported Employment and Ability One programs and strives to enhance employment opportunities for people with disabilities. This includes, but is not limited to: Monitoring and providing assistance to contract site team in case management, data collection and ISP development. Ensuring site documentation, practices and support services comply with Medicaid standards and adhere to individual support plans (ISP). Communicating with job coaches, case managers and guardians/care providers. Responsible for the accurate and timely completion of all necessary paperwork required by the contract or Assets, Inc. This includes, but is not limited to: Quality Control Reports Task Completion Reports Supply Inventory Customer Billing / Invoices Incident Reports Service Notes Payroll/Time Sheets and Attendance for all site employees Mileage Forms Supervisory Files HR Forms and Documentation Increases safety awareness and promotes safety at the contract site. Provides safety training and hazardous chemical communications training for site employees. Posts Material Safety Data Sheets (MSDS) for all chemicals used or stored in the building. Performs direct labor as needed according to company safety requirements. Ensures the team engages in appropriate teamwork functions to provide a professional environment and effective service delivery. Develops cooperative relationships with the customer, community agencies, served individuals and their family members. Identifies, coordinates and actively participates in required training programs and meetings. May be required to work at multiple designated work sites or may be reassigned as needed to other contract work sites. Works a varied schedule, to include work outside of normal week hours. Assists in or individually de-escalates verbally or physically aggressive individuals according to identified procedures and individual client protocols Perform other duties as assigned by supervisory personnel.

Requirements

• A high school diploma or G.E.D. required with college coursework preferred.
• Minimum 2 years of experience in postal operations, with at least 1 year in a supervisory or managerial role.
• Knowledge of postal regulations and processes is required.
• Ability to read and interpret documents such as safety rules, Safety Data Sheets, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to write to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Alaska driver's license and insured vehicle required.
• Must be able to pass a criminal background check under the state regulations.
• Proof of driver’s license, insurance and educational credentials must be presented at time of hire.

Nice To Haves

• Previous working experience and specific technical knowledge related to the service industry (especially in the mail room or postal service operation).
• Working knowledge of Microsoft Office 365.
• Knowledge of Ability One program, Service Contract Act, Federal and State employment laws and regulations.
• Ability to establish and maintain effective working relationships within the company and deal professionally with the public.
• Ability to manage the assigned contract site in a smooth, efficient manner by keeping costs within contract constraints, handling personnel effectively, and maintaining good relationships with contract personnel.
• Effective communicator, both written and orally (includes writing clear and logical reports).
• Good work habits and serving as a role model to employees.
• Ability to implement procedures to minimize employee accidents, waste of supplies, and damage to equipment.
• Ability to exercise good judgment, work under pressure.
• Possess strong organization skills.
• Ability to relate to and coordinate with diverse groups of people.
• Be willing to travel for training as necessary.
• Ability to work with minimal supervision and be highly self-directed.
• Experience working with people with disabilities.
• Knowledge of human services with strong skills in listening and problem-solving skills.
• Always maintain confidentiality while displaying a professional disposition.
• Ability to demonstrate flexibility and to work weekends/holidays when required.

Responsibilities

• Serves as liaison between the contract site, Assets, Inc. management and the customer.
• Serves as primary contact person to the customer.
• Responsible for certifying that all daily and periodic tasks are completed as scheduled and according to specified quality standards.
• Monitors production, coordinates subcontracts, and schedules contract operations.
• Ensures the quality of services provided by the Associates and Support personnel, ensuring the operation is within the vision of Assets, Inc. mission.
• Provides input and assists in budget development.
• Monitors the use of supplies and equipment.
• Requests or purchases of additional supplies as needed using established departmental procedures.
• Ensures preventive maintenance is performed as needed on all janitorial equipment.
• Schedules required service work as needed.
• Provides supervision, mentoring and training to site employees according to the organization’s policies, identified procedures and applicable laws.
• Trains site employees in orientation to the contract facility, rules and regulations of the facility, proper cleaning techniques and schedules, usage and conservation of supplies, operation of equipment, and safety practices.
• Promotes the Supported Employment and Ability One programs and strives to enhance employment opportunities for people with disabilities.
• Responsible for the accurate and timely completion of all necessary paperwork required by the contract or Assets, Inc.
• Increases safety awareness and promotes safety at the contract site.
• Provides safety training and hazardous chemical communications training for site employees.
• Posts Material Safety Data Sheets (MSDS) for all chemicals used or stored in the building.
• Performs direct labor as needed according to company safety requirements.
• Ensures the team engages in appropriate teamwork functions to provide a professional environment and effective service delivery.
• Develops cooperative relationships with the customer, community agencies, served individuals and their family members.
• Identifies, coordinates and actively participates in required training programs and meetings.
• May be required to work at multiple designated work sites or may be reassigned as needed to other contract work sites.
• Works a varied schedule, to include work outside of normal week hours.
• Assists in or individually de-escalates verbally or physically aggressive individuals according to identified procedures and individual client protocols
• Perform other duties as assigned by supervisory personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED