Project Manager

Lucifer Lighting Company • San Antonio, TX

1d • Onsite

About The Position

Lucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the world’s leading architects and designers who look for minimalist industrial design and place a premium on service, quality, and innovation. Our people make magic happen; we are passionate, smart, hard-working, committed, and creative. We like to make work enjoyable and engaging.
We light the world's most beautiful spaces.
Position Summary: Work directly with customers to process and problem solve orders, always ensuring that it is easier to do business with Lucifer Lighting than any other lighting manufacturer.

Requirements

• Effective listening skills and emotional intelligence, with ability to read between the lines
• Ability to comprehend technical details and technical literacy
• Strong organizational skills and highly-developed attention to detail
• Feels a sense of ownership over responsibilities
• Positive personality and enjoys assisting customers by telephone
• Solid computer skills
• Excel in a fast-paced work environment with a bent towards collaboration
• Proficiency with Microsoft Office suite, including Word, Excel, Outlook, and PowerPoint
• Very strong verbal and written communication skills
• Independent, self-starter
• At least two years of experience in roles involving customer support.
• Bachelor’s degree in Communications, Business Administration, Business Management, or related discipline.

Nice To Haves

• Experience in the lighting industry.
• Familiarity with Infor Syteline ERP and/ or Salesforce CRM.

Responsibilities

• Successful territory management- Offer best-in-class customer service, building deep relationships with our sales representatives and customers.
• Steward all aspects of orders, including expedites, credit holds, returns, freight quotes, and shipment methods.
• Problem solve at the highest level to ensure that we never say “no” to our customers; always offering them alternate suggestions and recommendations that will meet their needs.
• Market products and initiatives to our sales representatives and train them to ensure their understanding of the benefits and features of each.
• Stay up to date with new product launches with the ability to distinguish key features; able to offer up alternative product offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees