Project Manager (Hybrid/Remote - Work From Anywhere, USA)

CINC Systems•Duluth, GA

14d•Hybrid

About The Position

CINC Systems’ HOA software is designed to simplify community management and elevate association living. We do this through an all-in-one solution that drives efficiency, mobility, and self-service. With CINC, management companies can focus on communities, and we’ll take care of the rest. Our mission is to make living in a professionally managed community a great experience. The Project Manager leads client implementations from initiation through go-live, ensuring timely delivery, client satisfaction, and alignment with CINC’s implementation standards. This role manages scope, timelines, and cross-functional collaboration to deliver value to clients. This includes understanding client requirements and delivering respective solutions while managing the implementation process from start to finish. The Project Manager will serve as the primary contact point with the client and collaborates with team members with expertise in accounting, management, community, data transformation, education, and more. The CINC environment is one of fast pace and rapid growth. The CINC implementation approach leverages both agile and traditional project management and delivery disciplines.

Requirements

Bachelor’s Degree
4+ Years of Project Management experience
Excellent written and verbal communication skills
Strong organizational, analytical, and problem-solving skills
Exceptional business acumen
Able to prioritize workload and work effectively with minimal supervision; demonstrated ability to work concurrently on multiple projects in a matrix environment
Demonstrated ability to work in a team environment that requires quick turnaround and quality output
Highly skilled in the use of personal computers and related software applications, including but not limited to intermediate knowledge of the following Microsoft products: Excel, PowerPoint, Project, and Outlook
Demonstrates integrity and ethics in day-to-day tasks and decision making, adheres to CINC Systems’ core values of humble, accountable, team-oriented, operates effectively in the CINC Systems environment and the environment of the work group, maintains a focus on self-development and seeks out continuous feedback and learning opportunities.
Maintains confidentiality in communications and interactions as appropriate.

Nice To Haves

PMP Certification a plus
Change Management experience a plus
Previous experience in property management operations, consulting, or general finance
Prior experience with direct client/external-facing engagements

Responsibilities

Lead multiple, external client implementations, ensuring project deliverables included in the engagement contract are completed timely with client satisfaction
Serve as primary contact and escalation point for clients and implementation team members for respective implementations.
Build and maintain positive relationships with clients, banks, and business partners.
Achieve revenue targets by accurately forecasting project go-live dates, meeting forecasted completion dates, and escalating as needed to ensure projects remain on track
Proactively set and manage expectations with internal and external stakeholders regarding project scope, deliverables, timelines, status reporting, and issues & risks
Establish, socialize, manage, and maintain the project plan with internal and external stakeholders
Collaborate with Data Operations and Implementation Consulting teams to ensure quality deliverables are completed timely
Create, update, and communicate Project Schedules including dates, status, and changes
Accountable for issue and risk identification and facilitation of appropriate resources necessary to resolve issues timely with go to green plans set as needed to keep projects on track
Provide weekly status reporting to clients, management team, and internal staff
Plans and leads internal and external project calls. Identifies, documents, and follows up on action items, tasks, and decisions.
Facilitate smooth transitions between teams to provide a holistic client experience
Remain knowledgeable of changes to CINC solutions and the industry
Maintain a high level of commitment to superior client satisfaction throughout the entire duration of the client relationship
Other responsibilities as needed