Project Manager

CBTS

About The Position

We are seeking an experienced Project Manager to join a dedicated delivery team supporting the design, installation, and testing of network circuits and hardware for a large enterprise customer. This role is one of three Project Managers assigned to the account and plays a critical role in ensuring successful, timely, and high-quality project execution across multiple concurrent installations. The ideal candidate is a strong communicator, highly organized, and comfortable managing multiple priorities while working cross-functionally with internal teams, vendors, and customer stakeholders.

Requirements

Minimum of 3 years of experience in IT project management
Proven ability to manage multiple projects concurrently in a fast-paced environment
Strong knowledge of project tracking and reporting tools, including Smartsheets and Microsoft Excel
Experience conducting and managing virtual meetings using collaboration platforms (e.g., WebEx or similar tools)
Excellent written and verbal communication skills, with the ability to engage effectively with customers and senior stakeholders
Demonstrated ability to multitask, prioritize, and manage competing deadlines
Strong problem-solving skills and the ability to remain calm and effective during customer escalations

Nice To Haves

Experience supporting network, circuit, or infrastructure deployments
Strong organizational and attention-to-detail skills
Customer-focused mindset with a commitment to high-quality delivery
Ability to work independently while contributing effectively within a team environment

Responsibilities

Lead and manage multiple network and hardware installation projects simultaneously, ensuring delivery within defined scope, schedule, and quality standards
Participate in customer discovery calls to gather requirements, confirm scope, and align on deployment plans
Order network hardware and licensing, ensuring accuracy, timeliness, and alignment with project requirements
Coordinate with internal vendors and third-party partners for shipping, receiving, and on-site installations
Monitor project progress, identify risks or dependencies, and develop mitigation or contingency plans as needed
Conduct regular project status meetings and provide clear, concise updates to customers, stakeholders, and senior leadership
Utilize Smartsheets to track installations, manage timelines, run reports, and maintain accurate project documentation
Handle customer escalations professionally and effectively, driving issues to resolution while maintaining strong client relationships
Collaborate with engineering, warehousing, vendor technicians, and internal delivery teams to ensure seamless execution
Identify opportunities to improve processes, create efficiencies, and accelerate delivery timelines
Foster a collaborative, high-performing team environment that encourages communication, knowledge sharing, and problem-solving