Project Manager

Arch Systems • Palo Alto, CA

12d • $125,000 - $175,000 • Remote

About The Position

Arch Systems is seeking a talented Project Manager to join our rapidly scaling team and help guide our customers in successfully implementing our impactful solutions. In this role, you will own and drive deployment-related programs across our customer base.
This role does not require you to be highly technical, but it does require you to be able to work comfortably in a technical environment—coordinating cross-functional teams, driving timelines, managing risks, and ensuring clear communication across customer stakeholders and internal engineering/product teams.

Requirements

• 3–5 years of project management experience in a SaaS company, manufacturing technology company, or customer-facing technical environment with a track record of delivering complex projects on time
• Experience managing cross-functional programs that involve external customers and internal engineering/product stakeholders
• Comfort operating in technical conversations (connectivity, integrations, data flows) and translating those details into clear project plans and action items
• Strong organizational skills and attention to detail, with the ability to multitask and juggle several responsibilities simultaneously
• Strong interpersonal and written/verbal communication skills, including the ability to manage stakeholder expectations and drive accountability
• Experience with Project Management methodologies (Agile, hybrid Agile/waterfall, or similar) and Project Management Software
• Bachelor’s Degree (or equivalent industry experience)
• Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas

Nice To Haves

• Experience supporting deployments in discrete manufacturing environments (electronics or other discrete manufacturing)
• Experience coordinating integration work across systems (e.g., APIs, data pipelines, ERP/MES context) even if you are not the person implementing it
• Experience developing repeatable rollout processes/playbooks for onboarding new customers and expansion within existing
• Strong customer-facing presence and ability to run meetings that include both technical and non-technical stakeholders
• PMP Certification
• Experience with the Smartsheets platform
• Additional language proficiencies

Responsibilities

• Own end-to-end deployment execution across multiple customer accounts and timelines, including new site implementations, customer onboarding, and connector development rollouts
• Build and manage project plans that align customer goals, internal resourcing, technical dependencies, and delivery milestones
• Tracking and coordinating technology deployments with our customers and partners on a global scale
• Drive structured kickoff, requirements gathering, implementation, validation, and go-live processes—ensuring consistent execution and high-quality outcomes
• Coordinate our efforts between our customers and engineering teams by prioritizing deployment needs, tracking open questions/issues, and ensuring timely resolution of technical and product blockers
• Maintain clear project documentation (status, risks, decisions, timelines, scope changes) and provide regular updates to internal stakeholders and customer leaders
• Partner closely with Technical Account Managers, Sales Engineers, Account Managers, and Applications/Engineering teams to deploy successful rollout and end-to-end solutions across the Arch product stack
• Lead retrospectives and continuously improve deployment playbooks, templates, checklists, and operating cadence to improve team efficiency and customer experience

Benefits

• Innovate with Impact: Be part of a team developing transformative data products that optimize and revolutionize manufacturing operations globally. Your work will directly impact efficiency, sustainability, and growth for some of the world’s leading industrial companies.
• Collaborative Environment: Join a passionate, multidisciplinary team that values innovation, open communication, and teamwork. We foster a culture of continuous learning, mutual respect, and cross-functional collaboration, empowering everyone to contribute meaningfully.
• Growth & Development Opportunities: Advance your career through hands-on experience in customer delivery leadership, technical program execution, and scalable operating processes. Arch supports professional development with pathways for skill enhancement and leadership growth.
• Equity & Ownership: Share in the company’s success through equity ownership, aligning your personal success with Arch’s mission and growth.
• Remote-First Flexibility: Embrace a remote-first work culture that provides flexibility and balance, supporting productivity and connection in a collaborative virtual environment.
• comprehensive medical, dental, and vision coverage for employees and dependents
• retirement contributions
• additional programs that support wellbeing and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees