Project Manager

SugarShot

2d•Remote

About The Position

SugarShot is seeking a Project Manager (PM) to lead the planning, coordination, and execution of client-facing IT and security projects. The Project Manager partners closely with Client Success, Service Delivery, Technical Account Managers, and Engineering teams to ensure projects are delivered on time, within scope, and aligned to client expectations. This role is responsible for driving accountability across internal and external stakeholders, managing project timelines and risks, and ensuring a consistent, high-quality delivery experience. The ideal candidate brings strong organizational and communication skills, experience managing technical projects, and the ability to operate effectively in a fast-paced managed services environment. They are comfortable driving execution, navigating ambiguity, and maintaining structure across multiple concurrent initiatives. Travel: This role may require occasional travel, with travel up to 10–20% based on project and business needs

Requirements

4–8+ years of experience in Project Management within IT, MSP, or technology environments
Proven experience managing technical projects such as cloud migrations, infrastructure deployments, or security implementations
Strong understanding of IT environments including endpoints, cloud platforms (Microsoft 365/Azure), and networking concepts
Experience working in fast-paced, multi-client environments with competing priorities
Excellent organizational, time management, and prioritization skills
Strong communication skills with the ability to engage both technical and non-technical stakeholders
High level of ownership, accountability, and attention to detail
Familiarity with project management tools and methodologies (Agile, Waterfall, or hybrid approaches)

Nice To Haves

PMP, PRINCE2, or equivalent certification is a plus
Bachelor’s degree preferred or equivalent professional experience

Responsibilities

Own end-to-end delivery of client projects including onboarding, migrations, infrastructure upgrades, and security initiatives
Define project scope, objectives, timelines, and resource requirements
Develop and maintain detailed project plans, schedules, and milestones
Ensure projects are delivered on time, within scope, and aligned to client expectations
Partner with Technical Account Managers, Engineers, and Service Desk teams to coordinate execution
Align internal resources and ensure clear ownership of tasks and deliverables
Facilitate collaboration across teams to remove blockers and maintain project momentum
Serve as the primary point of contact for clients throughout project delivery
Provide regular project updates, status reports, and risk communication
Set clear expectations and ensure alignment between client stakeholders and internal teams
Translate technical concepts into clear, actionable communication for non-technical stakeholders
Identify project risks, dependencies, and potential delays early
Proactively manage issues and escalate as needed
Drive resolution across stakeholders while maintaining timelines and quality
Ensure projects follow defined delivery frameworks, standards, and best practices
Maintain accurate and up-to-date project documentation
Continuously improve delivery processes based on lessons learned and feedback
Coordinate project handoffs to Service Delivery and Client Success teams
Ensure proper documentation and knowledge transfer at project completion
Support post-project reviews to validate outcomes and identify improvement opportunities