Project Manager

PF Concepts•Paterson, NJ

34d•$90,000 - $110,000

About The Position

Job Summary: The Project Manager supports the day-to-day coordination of assigned client-site operations and project activities for hospital accounts. This role is responsible for monitoring workflows, reviewing dashboard activity, helping prioritize work assignments, tracking project performance, and supporting action plans to meet client and operational needs. The Project Manager serves as a key liaison between PF Concepts and the client, helping ensure service delivery, quality, workflow efficiency, and timely resolution of operational issues.

Requirements

Strong communication skills to effectively provide education and financial counseling to patients or families related to the program eligibility.
Ability to communicate with team members, patients, or family members and adapt to different changing situations.
Ability to work independently, attentive to detail and maintain a positive attitude.
Knowledge with health insurance guidelines programs and plans.
Knowledge of government/state payers, including eligibility factors.
Excellent management and problem-solving skills.
Proficient in Microsoft Office or related software.
Bilingual – writing, reading and speaking in English & Spanish (preferred).
High school diploma, required.
5 years experience in a healthcare related hospital setting.
Experience in developing training programs related to the field.
Experience in customer or patient relations.
Required certification in Presumptive Eligibility, Certified Healthcare Access Associate (CHAA), Financial Counselor Certification, Certified Healthcare Financial Professional (CHFP), etc.
Previous physician collections and/or financial counseling office experience and insurance eligibility.

Responsibilities

Coordinate daily project activities for assigned client accounts to support operational goals and client needs.
Review dashboards, reports, and workflow activity to identify trends, variances, and opportunities for improvement.
Help develop, implement, and monitor action plans to support productivity, quality, and service expectations.
Maintain project schedules, assist with work assignments, and help identify resource and workflow needs.
Monitor project performance and address issues in a timely, professional manner.
Prepare reports, project updates, and materials for internal and client meetings.
Partner with managers, team leads, and staff to support workflow consistency, process improvement, and performance goals.
Serve as a liaison between PF Concepts and client contacts, helping to build and maintain positive working relationships.
Research issues, clarify information, and recommend practical solutions or alternatives when concerns arise.
Support quality control efforts, auditing processes, and compliance with client and company standards.
Communicate clearly and professionally in both English and Spanish, including explaining processes, expectations, and updates to internal teams and clients.
Attend client meetings, internal meetings, training sessions, and team-building activities as needed.
Perform other duties as assigned by management.