Project Manager

Vena Solutions

14d • Remote

About The Position

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely.

The Project Manager plays a critical role within Professional Services by owning delivery outcomes for a portfolio of customer-facing implementation projects. This role partners cross-functionally with internal teams and client stakeholders to ensure successful project execution within defined scope, timeline, budget, and quality parameters.

The ideal candidate is highly organized and proactive, with a strong ability to influence stakeholders and navigate competing priorities. They bring exceptional communication skills, a disciplined approach to risk and issue management, and a collaborative, team-oriented mindset.

Success in this role requires a strong customer focus, a drive for results, and the ability to build and maintain trusted client relationships throughout project lifecycles typically spanning 3–5 months.

Requirements

• 5+ years of experience project managing concurrent customer-facing projects within a Professional Services or SaaS implementation environment.
• Proven experience managing multiple concurrent customer-facing projects (ideally 6+), with a strong track record of on-time delivery.
• Ability to balance competing priorities and meet billable utilization targets in a fast-paced environment.
• Superb written and verbal communication skills, with the ability to influence, drive alignment and forward progress.
• Relentless resourcefulness and active listening skills that allow you to understand issues and risks that get escalated effectively to keep projects moving forward.
• Exceptional organizational skills, able to manage multiple workstreams simultaneously.
• Experience using a PSA (Professional Services Automation) and project management tools to support delivery, resourcing, and tracking.
• Exposure to financial systems, accounting or FP&A processes
• Experience in Professional Services or consulting, with a background in customer-facing delivery for mid-market and/or enterprise customers.
• Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies.

Responsibilities

• Project managing a portfolio of 8–10 concurrent customer-facing projects or varying complexity, owning delivery from kickoff to signoff.
• Ensure customers achieve intended business outcomes and adoption milestones post-implementation.
• Effectively manage your time and project allocation to meet billable utilization targets.
• Create, manage and execute project plans efficiently. Proactively identify, assess and mitigate project issues and risks on a weekly basis.
• Drive accountability across internal teams and the customer to achieve project milestones. Take action on project roadblocks with a sense of urgency.
• Maintain strong project governance, including status reporting, stakeholder management, scope control and managing change requests.
• Ensure projects remain within hours budget and proactively communicating change requests to customer.
• Consistently align internal and external parties to project objectives, ensuring the customer can realize value by adopting the solution.
• Travel occasionally to customer locations to support project delivery

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees