Project Manager

ServiceMaster•Oshkosh, WI

16h

About The Position

Join a team that provides unlimited potential based on performance. At ServiceMaster-RRH, you will have the opportunity to develop and foster relationships while simultaneously acting as a resource for individuals who experience restoration emergencies. ServiceMaster-RRH promotes personal and professional growth and strives to deliver exceptional customer service. Responsibilities and Duties Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitors, and inspects tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepares/reviews documentation to include notes, photos and documents according to company policies and procedures, explains processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job. You will need not only your excellent technical skills, you must have the necessary Customer Service skills that are necessary to work through difficult situations. The Project Manager is ultimately responsible for the customers’ overall satisfaction. · Primary focus is to serve as a salesperson for the company and perform, negotiate and conclude estimates and supplements for insurance adjusters. · This individual is responsible for promptly abiding by all insurance program policies, time requirements, and procedures to ensure that we maintain high marks for our TIPS and POMS scores. · The Estimator is responsible for creating fast and accurate estimates and ensuring that all data is uploaded correctly to Xactimate and in DASH and that the status of jobs is properly maintained. Qualifications and Skills We require a great attitude high energy level. The ability to multi-task will serve you well, and the ability to empathize with our customers will set you apart from the rest. Requirements: · We require that our team provide the customer with a stellar experience each time we visit their homes. Customer satisfaction is our number 1 goal. · Driver’s License · Willing to travel 10% of the time · On-call rotation for after-hours emergency calls · Willing to undergo a Background Check

Requirements

Great attitude high energy level
Ability to multi-task
Ability to empathize with our customers
Provide the customer with a stellar experience each time we visit their homes
Customer satisfaction is our number 1 goal
Driver’s License
Willing to travel 10% of the time
On-call rotation for after-hours emergency calls
Willing to undergo a Background Check

Nice To Haves

Associate (Required)
Construction Estimating: 2 years (Preferred)

Responsibilities

Lead production activities in the field
Make decisions that impact the success of the assignment
Perform a variety of tasks, monitors, and inspects tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities
Prepare/review documentation to include notes, photos and documents according to company policies and procedures
Explain processes used to complete active jobs and next steps to resolution in person to customers
Supervise techs assigned to the job
Serve as a salesperson for the company and perform, negotiate and conclude estimates and supplements for insurance adjusters
Responsible for promptly abiding by all insurance program policies, time requirements, and procedures to ensure that we maintain high marks for our TIPS and POMS scores
Responsible for creating fast and accurate estimates and ensuring that all data is uploaded correctly to Xactimate and in DASH and that the status of jobs is properly maintained