Project Manager

Canoe Intelligence•Jacksonville, FL

3h•$75,000 - $95,000•Hybrid

About The Position

If you love working directly with clients to ensure they get the most value out of your product, and you have a learn-it-all mentality and a curiosity to explore cutting-edge machine learning technology … we’re looking for you. As a Project Manager, you’ll collaborate as a member of our Client Success team to oversee product implementations and training of the Canoe platform. Your goal is to demonstrate Canoe’s value and guide clients to receive maximum value realization. This will include creating, executing, and managing implementation-focused project plans while also providing Clients with foundational knowledge to drive their successful adoption of Canoe's technology. In this role, you’ll have the unique opportunity to share Canoe’s breakthrough technology with the market, work with mission-driven colleagues, and contribute directly to business outcomes.

Requirements

3+ years of Project Management experience leading client onboarding and/or facilitating customer success through project management.
Experience in Fintech, Alts, back-office environments
Track record of executing professional services workflows for a SaaS-based software product company (preferably B2B)
Analytical, data-driven, detail oriented, and resourceful
Natural inclination to be proactive across a portfolio of deliverables and relationships
Client-centric; a genuine interest to deliver results for customers
Enjoys working in a collaborative environment, sharing best practices, and supporting teammates
Communicative with an appetite for continual improvement
Prior experience working in a high growth organization
Prior experience diving into technical details of projects

Nice To Haves

Prior experience with management consulting, business process outsourcing, or technology related professional services preferred
Bachelor's Degree and PMI ACP, DASM, CAPM or PMP certification preferred

Responsibilities

Create and maintain detailed project plans, timelines, and resource allocation strategies to ensure successful implementations.
Work with internal cross-functional teams and the client to gather requirements, manage expectations, and ensure alignment with project scope and goals.
Identify potential risks and develop mitigation strategies to minimize impact on project delivery.
Define and track key performance indicators (KPIs) to measure project success and identify areas for improvement.
Work with cross-functional teams to foster collaboration and accountability to drive project success.
Become an expert at using and helping others use Canoe's technology offering
Lead clients through their Canoe implementation including technology configuration, upstream data connectivity, downstream data integrations, and initial training
Organize and conduct client kick-off and weekly project management calls
Execute client workflow analysis, design solutions, and aid client integration with Canoe's platform
Maintain a dialogue with Canoe's Relationship Management team throughout the implementation process
Regularly report project health and expected completion dates of each of your client's implementation