Project Manager
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About The Position
Pro-actively engage with our client based in the USA and Canada to keep them informed on the latest product releases, software updates, and marketing initiatives. Analyze customer data to make informed recommendations and suggestions for the adoption of products and services. Build strong relationships with third-party organizations that our platform shares data with. Understand customer strategic objectives and tailor packages and services to support them. Confidently present our products and services in an articulate manner. Develop excellent customer relationships both internally and externally to galvanize ongoing business opportunities. Provide weekly status reports for your client by collating weekly activity relating to outstanding projects and technical support calls. Manage regular, structured monthly, quarterly, and annual customer review meetings to enhance communication, highlight ROI, and ensure the account is well managed with strong relationships. Accurately manage CRM records for all customers, including detailed notes on the customer relationship, contact points, products, and monthly opportunity and invoicing. Monitor and report on market and competitor activities and provide relevant reporting and insight.
