Project Manager

Full-time - Mid Level

NY

10,001+ employees

About the position

Provide daily oversight to a team of Project Managers. Balance workloads to ensure project deliverables are met. Act as a resource to the project managers for escalated issues, advice and guidance on handling unique business issues. Coordinate and manage customer on-boarding and campaigns for variable print, pre-media or Sales throughout the lifecycle (initial meeting through final disposition of a customers project).

Responsibilities

• Project manage complex or high profile or multi-site customer on-boarding and campaigns for variable print, pre-media or Sales throughout the lifecycle (initial meeting through final disposition of a customers project).
• Gather required data from customers and evaluate objectives and goals to create the project plan and develop the statement of work.
• Submit Statement of Work to legal for approval.
• Analyze and review the customer requirements and make determination on the scope of the overall project.
• Pull together the appropriate resources/departments required to successfully implement a customer campaign.
• Estimate time frames, and resources (programming, composition, photo, creative, prepress, etc) required to successfully complete a project.
• Design & implement workflows after evaluating complexity, deliverables, and costs/job profitability.
• Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule.
• Make changes to plans when requirements change/shift.
• Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays.
• Manage customer expectations and ensure the completed work meets customer SLAs and comply with the company standards.
• Primary point of contact for developing and documenting process improvement and quality improvements for the business unit.
• Monitor Account Integration Specialist workloads to determine the proper balance of projects assigned to ensure projects will meet deadlines.
• Manage postal or system issues to resolution to minimize how much time Account Integration Specialist spend away from managing day to day projects.
• Draft up and communicate all process changes and updates related to new workflows or system upgrades/implementations.
• Attend daily production meetings to go over all projects in dotted line team with operations.
• May hold color review meetings with the customer to review and make changes to jobs.
• May be involved in establishing test cases and final sign-off on projects for go live to the customer.
• Performs other related duties and participates in special projects as assigned.

Requirements

• Bachelor degree in discipline related to functional work or role with 5+ years of relevant work experience.
• Must be able consistently identify critical elements, variables and alternatives to develop solutions.
• Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
• Able to communicate clearly and courteously with those who need to know of decisions/actions/problems.
• Able to apply excellent business acumen and collaborative skills when resolving problems.
• Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
• Able to apply expertise in all the tools or applications used to complete work assignments.
• Able to mentor junior level team members in the use of tools and/or systems in the position.
• Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted.
• Requires strong understanding of the impact of a message on the organization or customer.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts