About the position
As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.
Responsibilities
- Ensure an accurate scope of work for projects and prepare estimates utilizing proprietary software
- Negotiate customer and/or client approval of project scope and estimate
- Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
- Review job site documentation to support the services provided and ensure proper client requirements and billing process
- Maintain written communication with customers, teammates, vendors, and insurance representatives
- Manage production expenses including equipment, vehicles, and other material assets
- Manage the client experience and overall customer satisfaction tracked with online reviews
- Provide priority response to potential customers
- Participate in recruiting, hiring, and training restoration teammates
- Write Xactimate & Symbility estimates
- Address revision requests
- Communicate with insurance adjusters
- Communicate with policy holders
- Clerical duty as required including customer and job data entry
- Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties
Requirements
- At least 1 year of management and/or supervisory experience
- At least 3 years of industry experience
- IICRC certification is preferred
- Xactimate and Symbility knowledge a plus (will train)
- Computer knowledge of Microsoft Office (Word, Outlook, Excel) and other computer software
- Strong written and verbal communication skills
- Detail-oriented with strong data entry and skills
- Professional appearance and personality
- Team player who can work independently
Benefits
- Free uniforms
- Paid time off
