As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.
Requirements
At least 1 year of management and/or supervisory experience
At least 3 years of industry experience
IICRC certification is preferred
Xactimate and Symbility knowledge a plus (will train)
Computer knowledge of Microsoft Office (Word, Outlook, Excel) and other computer software
Strong written and verbal communication skills
Detail-oriented with strong data entry and skills
Professional appearance and personality
Team player who can work independently
Responsibilities
Ensure an accurate scope of work for projects and prepare estimates utilizing proprietary software
Negotiate customer and/or client approval of project scope and estimate
Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
Review job site documentation to support the services provided and ensure proper client requirements and billing process
Maintain written communication with customers, teammates, vendors, and insurance representatives
Manage production expenses including equipment, vehicles, and other material assets
Manage the client experience and overall customer satisfaction tracked with online reviews
Provide priority response to potential customers
Participate in recruiting, hiring, and training restoration teammates
Write Xactimate & Symbility estimates
Address revision requests
Communicate with insurance adjusters
Communicate with policy holders
Clerical duty as required including customer and job data entry
Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties