Project Manager, Warehousing

Estes Forwarding Worldwide•Greensboro, NC

About The Position

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program The Project Manager, Warehousing is responsible for Warehouse Operations related duties at the professional level, including but not limited to managing all tasks associated with onboarding new customer accounts and managing key account projects for all existing customers. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Requirements

Expert proficiency in all facets of EFW operations processes.
Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
Ability to plan, organize, and manage multiple projects and set priorities.
Basic understanding and experience in project management methodologies.
Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts.
Maintain stable performance under pressure or opposition; handle stress in a manner that is acceptable to others and the organization.
Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
Read, analyze, and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.
Ability to effectively present information and respond to questions from groups of customers and employees.
Ability to read and interpret complex business and/or technical documents.
Ability to write comprehensive reports and detailed business correspondence.
Ability to work with managers or directors and communicate ambiguous concepts.
Ability to present to groups across the organization.
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
Must be eligible to work in the United States.
At this time, EFW will not sponsor a new applicant for employment authorization for this position.
Minimum of a Bachelor's degree (or equivalent) and 3-5 years of experience in Transportation or Warehousing preferred. However, a combination of experience and/or education will be taken into consideration.

Responsibilities

Work with Director, Warehouse Operations, and VP, Warehouse Operations to ensure support is provided to various teams when needed.
Responsible for assisting various managers in day-to-day warehouse operations.
Align customer requirements with EFW best practices.
Support initiatives such as process improvement, documenting existing processes and procedures, and attaining company and warehouse revenue and gross profit goals.
Work with VP, Warehouse Operations to understand complete customer expectations and the scope of work.
Facilitate the onboarding of new accounts and assist in the transition to the appropriate operating group.
Assist various managers in creating SOPs.
Identify training opportunities within various Warehousing Operations groups, and work with the Training Services group to rectify.
Identify opportunities for technology to contribute to operational efficiencies.
Coordinate with appropriate operations personnel to develop a handling profile that encompasses all aspects of the operation to the customer’s expectations.
Confirm all customer billing requirements are documented and adhered to.
Proactively identify and mitigate risks as they arise. Communicate to appropriate managers.
Anticipate challenges to successful onboarding and correct any issues that may arise as a result.
Seek to continuously improve the customer onboarding process.
Identify and assist with corrective action plans when needed to mitigate customer account issues and satisfy their requirements.
Identify opportunities to increase efficiency.
Implement improved efficiency measures when needed.
Support and promote company core values.
Regular attendance is required.
Must comply with all company policies, rules, procedures, and Code of Conduct.
Comply with company C-TPAT and TSA security procedures.
Perform other duties as assigned.