Project Manager, Solution Deployment Pharmacy Automation

BD•Durham, NC

4d•Remote

About The Position

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. The Project Manager, Solution Deployment provides direct oversight and management of projects within the RxA business within BD's Pharmacy Automation portfolio , including new product installations, customer-to-customer sales, relocations, removals, upgrades, conversions, inspections, and training. Customers include health systems, independent retailers, institutional facilities, and retail chains. These projects are complex and require strong cross-functional leadership to ensure successful outcomes and positive customer experiences. The Project Manager will lead implementations for vial-filling product lines, pouch and blister packaging solutions, pouch inspection devices, inventory management and workflow solutions, software platforms, and other product lines as needed. Occasional cross-training with other solutions and platforms, such as the Dispensing business, may be required. This role is responsible for managing all aspects of implementation and service projects for the RxA business. The Project Manager collaborates with customers and leads implementation teams in planning, scheduling, and executing all deliverables within the defined project scope. Home-based position with regional travel. Candidate can be located anywhere in the US.

Requirements

Bachelor's degree, or a combination of relevant experience and education will be considered.
3 years of professional experience implementing and supporting healthcare IT software solutions, including proven experience in project management and leading medium to large-scale projects.
Demonstrated ability to lead and build effective project teams, including matrixed staff, using servant leadership principles.
Expertise in managing complex projects with significant impact on customer workflows, including multi-site implementations.
Strong leadership, interpersonal, and customer-facing skills to build trust and maintain engagement.
Effective verbal and written communication skills to engage customers, project teams, and leadership professionally.
Proficiency in forecasting, backlog management, and driving cross-functional collaboration.
Ability to proactively identify risks and develop actionable mitigation plans.
In-depth knowledge of industry-recognized project management methodologies and best practices.
Strong understanding of healthcare IT operations and implementation governance processes, including scope management, tollgates, and risk/change management.
Skilled in negotiation, conflict resolution, and decision-making with a customer-focused approach.
Demonstrated growth mindset, adaptability, and professional soft skills essential for success in dynamic environments.
Proficient with MS Office suite Word, Excel, Outlook, Teams, etc.
Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety stand
Ability to travel up to 20% with the flexibility to work some nights and weekends as needed.

Nice To Haves

Specific knowledge of BD RxA or BD Dispensing Business.
Experience with medication management or pharmacy automation workflows.
Familiarity with hospital systems and procedures that integrate with BD products.
Understanding of supply chain dynamics and capital equipment models.
Salesforce, CRM, and SAP experience (preferred).

Responsibilities

Lead and Coordinate Projects: Drive day-to-day activities to ensure projects are completed on time, within scope, and aligned with organizational goals, departmental policies, and contractual terms.
Develop and Manage Project Plans: Create and maintain detailed project plans with clear milestones, timelines, and task assignments.
Scope and Risk Management: Effectively manage project scope, prioritize customer needs, and escalate issues or risks as appropriate. Proactively identify potential risks to project success and develop effective action plans to mitigate or resolve them.
Customer Engagement : Maintain clear, professional, and consistent communication with customers to ensure engagement and alignment throughout the project lifecycle. Handle customer expectations for products and services, ensuring satisfaction.
Governance and Compliance : Utilize governance tools (scope documents, status reports, risk/change logs, tollgates) to maintain control and transparency.
Revenue Forecasting : Accurately forecast current and future quarterly revenue for assigned projects and maintain alignment with backlog management processes.
Cross-Functional Collaboration : Work effectively across multiple departments (e.g., CSC, Sales, Finance) and participate in pre-sales activities when required.
Team Leadership: Provide coaching, mentoring, and training to project teams and peers; contribute constructive feedback through peer reviews.
Project Closure : Ensure complete project closure, including customer acknowledgment, equipment reconciliation, and transition to Service & Support and CSM teams.
Professional Competence: Apply industry-recognized project management methodologies to ensure structured and efficient project execution. Demonstrate strong professional and interpersonal skills to lead projects effectively and foster collaboration among stakeholders.