Project Manager - Service Delivery

Sprout

11d

About The Position

Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end-to-end IT asset disposition (ITAD) with a focus on data-bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, Dallas, and Boston. Sprout provides software and services to clients in the form of our IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions. Since our founding as an electronic waste startup from a Duke University dorm room in 2014, we have been expanding at an average rate of >66% each year. By adhering to our 3 values (One Sprout, Deliver Excellence, and Integrity Matters), we are proud of our culture to move at #SproutSpeed to become the emerging leader in our industry. For more information, please visit: www.sproutup.com.

Requirements

Proven experience in project management, specifically in data center or related projects.
3-5 years of experience in datacenter decommissioning or similar area
Strong organizational, leadership, and communication skills
Ability to manage multiple projects simultaneously and under pressure.
Demonstrates exceptional attention to detail.
Familiarity with project management tools and software.
Bachelor's degree in Project Management, Engineering, IT, related field or equivalent experience.
Growth mindset and a tenacity to always find a way

Responsibilities

Coordinate resources and third parties/vendors for the flawless execution of projects. Ensure resource availability and allocation. Schedule 1099 contractors via vendor portal.
Develop detailed project plans to monitor and track progress.
Manage changes to the project scope, project schedule, and project costs. Measure project performance using appropriate tools and techniques.
Report and escalate to management as needed.
Oversee execution in person, as needed
Communicate effectively with clients to identify needs and provide updates.
Ensure client satisfaction and foster long-term relationships through consistently delivering beyond expectations
Conduct regular project reviews and adjust plans as necessary to address challenges and find success
Onsite supervision and management for critical jobs as needed.
Support department leader with other tasks and assignments as needed. Provide support for SITAD projects as needed.
Travel as needed, up to 50%, to oversee project implementations and meet with clients.
Overlap between the CSM and PM roles may occur, necessitating flexibility and collaboration to ensure client success.
Assist in tracking revenue from Services projects to targets.
Ensure KPIs are tracked and kept to expected range for Service Delivery