Project Manager, Residential Remodeling

Norfolk Kitchen and Bath MA•Wilmington, MA

About The Position

Ready to Build Something Bigger? The Norfolk Companies and Norfolk Kitchen & Bath have spent decades earning our reputation as one of New England's largest family-owned kitchen & bath businesses—and we're not slowing down. As we expand into the Burlington/North Shore market in 2026, we're building a team that shares our commitment to quality, craftsmanship, and turning our customers' visions into reality. We're looking for a Project Manager who doesn't just oversee projects—you bring them to life. Working alongside our talented designers and leading skilled carpenter teams, you'll take projects from contract signing to final walkthrough, ensuring every detail meets our high standards and exceeds customer expectations. Is this the right fit for you? If you're an experienced Project Manager with hands-on residential remodeling experience, someone who takes pride in a job well done and knows how to lead teams through complex renovations, we want to talk. In this role, you'll manage every phase of residential kitchen and bath remodels—coordinating field labor and subcontractors, keeping projects on schedule and on budget, and maintaining the quality standards that have made Norfolk a trusted name. You'll collaborate closely with designers, customers, and our internal team to deliver excellence on every project.

Requirements

Experience in kitchen and bath remodeling is essential.
Strong foundation in remodeling project management, customer service, and field leadership.
Strong organization skills with the ability to manage multiple projects and meet deadlines.
Exceptional communication and customer service skills in person, by phone, and via email.
Demonstrated ability to identify and solve issues in the field independently and effectively.
Solid working knowledge of Microsoft Office and Buildertrend (or comparable software).
Ability to read and interpret detailed cabinet layouts, construction drawings, and structural plans.
Team-oriented approach with ability to coach junior team members and support a positive field culture.
Reliable, self-motivated, and proactive in jobsite management and communication with clients and teams.
Massachusetts Construction Supervisor License (CSL) required. (or able to obtain in 1st 6 months of employment)
Able to drive to and from job sites daily. Valid drivers license required and clean RMV record.
Able to read and interpret blueprints, specs, and documents with small text and details.
Capable of lifting and carrying 40 lbs. independently.
Able to walk on uneven surfaces, climb ladders, bend, and reach overhead.
Occasionally assist with jobsite tasks or cabinet installs as needed.

Nice To Haves

Hands-on carpentry or cabinetry experience strongly preferred.

Responsibilities

Manage multiple kitchen and bath remodeling projects using project coordinator, carpenters, and subcontractor resources.
Be main point of contact for Norfolk customers throughout their remodeling project. Communicating progress, managing customer expectations and working with internal teams to ensure project stays on time and budget.
Use Buildertrend to update project logs, scheduling, photos, and communication history.
Verify job scope, plans, material orders, ventilation, structural specs, and code-related requirements.
Define and maintain two-week project schedules for staff and subcontractors.
Collaborate with Norfolk design team and showroom staff for training and workflow alignment.
Lead rough-phase walkthroughs and conduct weekly in-person customer visits on all active jobs.
Track and define all change orders, specifying pricing and updated scope in a timely manner.
Review and approve subcontractor invoices based on scope accuracy and quality checks.
Conduct final project reviews to compare actual costs vs. budget and note variances.
Mentor and support carpenter crews, ensuring jobsite professionalism, safety, and productivity.
Ensure timely completion of project punch lists, callbacks, and post-job customer satisfaction.
Maintain high workmanship standards and ensure trade hand-offs are documented and clear.
Participate in safety audits and ensure OSHA compliance for all on-site personnel.
Support truck and tool maintenance plans, including stock inventory and repair tracking.