Project Manager - Pump Repair

FERGUSON•Norfolk, VA

13h

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. The Project Manager is responsible for managing and coordinating all aspects of the repair process, ensuring customer equipment and components are handled efficiently, accurately, and in line with company standards. This role serves as the key liaison between customers, vendors, and internal repair teams, overseeing repair intake, quoting, scheduling, tracking, and final delivery.

Requirements

High school diploma or equivalent required; technical or vocational training in mechanical, electrical, or industrial fields preferred.
2+ years of experience in Project Management, service operations, pump rotating equipment repair, or industrial equipment preferred.
Strong organizational and time-management skills with the ability to handle multiple repairs simultaneously.
Excellent communication and customer service skills.
Proficiency in ERP/CRM systems and Microsoft Office Suite.
Detail-Oriented – Ensures all repair documentation and steps are handled accurately.
Customer-Focused – Keeps customers informed and ensures their needs are met.
Problem-Solving – Handles unexpected delays or repair challenges with urgency and creativity.
Team Collaboration – Works effectively with sales, service, and vendor partners.
Accountability – Takes ownership of repair outcomes from intake through final delivery.

Nice To Haves

Mechanical aptitude and basic understanding of pumps, seals, or rotating equipment is a plus.

Responsibilities

Receive and log incoming repair requests, ensuring all required information is documented (equipment details, failure description, urgency, and customer requirements).
Verify warranty status, repair eligibility, and necessary approvals before processing.
Serve as the main point of contact between customers, vendors, and internal teams throughout the repair process.
Provide clear and timely updates on repair status, timelines, and costs.
Coordinate with vendors, manufacturers, or service partners to source parts, arrange inspections, or outsource repairs when required.
Work with sales and technical staff to generate accurate repair quotes.
Obtain customer approval on scope, cost, and lead times before authorizing work.
Ensure purchase orders and repair orders are created and tracked properly.
Monitor repair work in progress, ensuring deadlines and quality standards are met.
Coordinate shop workload, prioritizing urgent jobs as needed.
Track repair progress in ERP/CRM systems and maintain accurate records.
Review completed repairs to ensure quality standards are met before release.
Arrange delivery or pickup of repaired items and confirm customer satisfaction.
Support warranty claims or follow-up service as needed.
Identify opportunities to improve repair workflows, reduce turnaround times, and enhance customer experience.
Maintain organized records of repair histories to assist with root cause analysis and reliability tracking.