Project Manager, Professional Services

LaunchDarkly

95d • $126,000 - $204,000

About The Position

LaunchDarkly’s Professional Services team is an elite team of experts who help companies achieve progressive delivery. Join our team as the first Professional Services Project Manager, where you will be a key contributor to the Revenue team by leading the successful delivery of complex technical projects. Your experience in project management, software development, and technical expertise will be critical in ensuring the timely and efficient delivery of projects. You will work closely with cross-functional teams, including developers, leaders, and stakeholders, to define project scope, develop project plans, and manage project timelines and budgets. Your ability to communicate effectively and manage project risks will be essential in ensuring project success. As a Professional Services Project Manager, you will be responsible for driving innovation and delivering value to our clients in a fast-paced and dynamic environment. By joining LaunchDarkly, you will guide software development teams at some of the most advanced companies across industries, including Technology, Finance & Insurance, Pharmaceuticals & Life Science, and Entertainment. You’ll be a catalyst for building centers of excellence with our customers, focused on modern release practices.

Requirements

• 7+ years of experience within SaaS companies or similar product organizations or technology consulting firms, and a track record of managing large-scale projects and programs.
• 5+ years in Professional Services, Technical Consulting, GTM, or Success in customer-facing roles managing client relationships and delivering successful project outcomes.
• Proficient with both Project Management and Professional Services Automation tools.
• Experienced in leading teams through implementing the full software development lifecycle with multiple years of experience in an enterprise environment.
• Led projects focusing on leading teams through the development process transformation.
• Experience with leading projects from scoping to production and account maturation.
• Ability to manage multiple projects simultaneously, but the discipline and focus to know where your attention is most needed.
• Self‐starter and excited to take on hard problems.
• Passionate about helping customers and have a strong sense of ownership.
• Ability to effectively communicate with experts from different backgrounds and build strong stakeholder relationships.
• Ability to convey technical concepts in a clear, concise, and business-relevant manner.
• Deeply curious individual who is not comfortable with just getting enough context to give an answer.
• Experience with JIRA, PSA tooling (ie, Precursive), Trello, Salesforce.
• PMP Certification.
• Worked in a Professional Services organization previously.
• Worked with the services of one of the major cloud providers (AWS, Azure, GCP).

Responsibilities

• Lead Professional Services engagements designed to optimize our clients’ software delivery processes, aligning their strategies with industry best practices for improved efficiency and innovation.
• Design and guide the project planning and delivery for multiple implementation engagements.
• Develop and maintain project plans, timelines, and budgets to ensure successful project delivery.
• Facilitate project meetings and ensure action items are tracked and completed on time.
• Manage timelines, deliverables, risks, and overall project health to minimize risk and ensure successful completion of engagements.
• Work collaboratively with Professional Services leadership to identify and improve on the team’s project management processes and tools to increase efficiency and effectiveness.
• Foster a robust technical partnership between LaunchDarkly and its customers, ensuring alignment with organizational goals and maximizing value across all touchpoints.
• Assist the team in breaking down work into manageable tasks and estimating effort.
• Identify and work to resolve technical obstacles that hinder value realization, enabling customers to achieve their objectives more effectively.

Benefits

• Restricted Stock Units (RSUs)
• Health insurance
• Vision insurance
• Dental insurance
• Mental health benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees