Project Manager - Process Integration

Conectiv Supply Chain Solutions, Inc.•Memphis, TN

6h•Onsite

About The Position

This role is responsible for leading cross‑functional project execution while serving as the Wrike Platform Subject Matter Expert (SME) and System Governance Owner. The position ensures consistent delivery of Process Integration initiatives and provides long‑term ownership, governance, and optimization of the Wrike platform across Conectiv.

Requirements

Bachelor’s degree or equivalent education, training, and experience
4+ years of project management experience
Strong proficiency in Microsoft O365 tools (Excel, PowerPoint, Teams, OneDrive)
Experience with Wrike required
Strong organizational, analytical, and problem‑solving skills
Self-motivated with ability to handle multiple projects and deadlines within an ever-changing, fast-paced environment
Excellent professional level written and verbal communication skills - ability to interface and communicate effectively with multiple functional groups, geographic regions/cultures, different levels of internal and external organizations
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Exceptional relationship building skills with the ability to earn the trust and confidence of customers and stakeholders (internal/external)
Excellent interpersonal skills to interact with various work behavior styles and elicit cooperation from a diverse group, including upper management, clients, and other departments
Solid negotiation and collaboration skills - able to influence outcomes and bring initiatives to successful completion

Nice To Haves

Supply chain, logistics, or operations experience
Platform governance or systems ownership experience
PMP certification preferred

Responsibilities

Manage a portfolio of concurrent projects with defined scope, timelines, dependencies, deliverables and risks
Develop and maintain project plans, milestones, critical path tracking, and risk mitigation strategies
Lead structured customer-facing and internal requirements-gathering sessions to define and confirm project scope
Establish and maintain strong client relationships through consistent communication, expectation management, and delivery against commitments
Drive cross-functional coordination and execution across Operations, IT, Engineering, Commercial, and other stakeholders by clarifying ownership, expectations, and success criteria
Solve problems and deliver value-added solutions
Provide clear, regular project status updates, risk assessments, and escalation communications
Develop, document, and benchmark implementation processes, including SOPs for each project and applicable workstream
Maintain accurate project documentation to support audits, continuity, and future reference
Manage scope changes and trade-offs to protect delivery commitments and business priorities
Ensure readiness for go-live through coordinated cutover planning, validation, and handoff to operations
Track operational KPIs and metrics to measure project and business impact
Facilitate analysis, IT coordination, testing cycles, UAT, and change management activities
Drive cross-functional coordination and execution across Operations, IT, Engineering, Commercial, and other stakeholders by clarifying ownership, expectations, and success criteria
Prepare materials and reporting for Steering Committee and leadership reviews
Facilitate post-implementation reviews to capture lessons learned and improvement opportunities
Serve as the internal Wrike Platform Subject Matter Expert (SME)
Own Wrike configuration, structure, and alignment to business requirements
Act as primary liaison between Conectiv stakeholders and Wrike implementation partners
Manage phased rollout and enhancements of Wrike functionality
Develop and execute UAT plans and scripts in partnership with business users
Document Wrike use cases, workflows, and platform SOPs
Provide training, onboarding, and ongoing support to ensure effective adoption
Own Wrike system governance, standards, and business rules across Conectiv
Define and enforce workspace architecture, request forms, workflows, custom fields, statuses, and reporting standards
Serve as the primary decision‑maker for Wrike configuration changes and enhancement prioritization
Govern user access, role permissions, and license management in coordination with IT and leadership
Establish change‑control processes to protect system integrity and reporting consistency
Ensure Wrike supports executive‑level portfolio visibility and Process Integration standards
Lead ongoing optimization, scalability planning, and continuous improvement
Act as escalation point for Wrike‑related risks, issues, and cross‑functional impacts