Project Manager - Partner Integration

ZipLine • South San Francisco, CA

97d • $120,000 - $150,000

About The Position

Zipline is on a mission to transform the way goods move, aiming to solve the world's most urgent access challenges through an instant delivery and logistics system. The Site Operations Manager will drive operational excellence for retail, restaurant, and healthcare partners, ensuring seamless integration of the Zipline Network into existing workflows. This role involves collaboration with various teams to refine and validate solutions, ensuring they meet partner needs and enhance operational performance. The position is based in South San Francisco, CA, with relocation options available.

Requirements

• 3+ years of operational experience in healthcare (preferably pharmacy or laboratory), restaurants, or retail.
• Strong ability to bridge operational and technical teams, ensuring that system implementations align with on-the-ground workflows.
• Demonstrated experience leading new system rollouts, ensuring compliance, workflow integration, and operational efficiency.
• Experience in training development, process documentation, and change management to support system adoption.
• Strong analytical skills with the ability to identify inefficiencies and implement data-driven improvements.
• Excellent communication and stakeholder management skills, with the ability to advocate for operational needs within cross-functional teams.
• A proactive problem-solving mindset, capable of navigating complex operational challenges and driving continuous improvement.
• Willingness to travel up to 50% to support partner operations and engagements.
• Eligibility to work in the U.S.

Nice To Haves

• Familiarity with healthcare compliance standards (e.g., HIPAA, CAP, CLIA, or FDA regulations) and their impact on operational procedures.

Responsibilities

• Serve as the operational lead for implementing Platform 2 commercial operations, ensuring alignment with workflows, compliance requirements, and efficiency goals.
• Work with partner operations teams to gather insights and define requirements for system integrations.
• Develop and maintain SOPs, workflows, and training materials to support smooth adoption of new processes and tools.
• Identify and drive critical milestones for partner implementations, ensuring smooth and timely execution.
• Execute testing and validation of new features, processes, and tools before deployment to partners.
• Research and implement industry-specific compliance processes, ensuring adherence to relevant regulations and Zipline's quality standards.
• Collaborate with internal teams to prioritize and translate partner feedback into actionable product improvements.
• Lead operational testing and validation for new packaging and delivery processes to ensure quality and compliance.
• Analyze operational data to identify inefficiencies in partner workflows and implement targeted improvements.
• Create and execute onboarding roadmaps and playbooks to streamline partner integration and drive faster adoption.

Benefits

• Starting cash range of $120,000 - $150,000.
• Equity compensation.
• Discretionary annual or performance bonuses.
• Sales incentives.
• Medical, dental, and vision insurance.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees