Project Manager - Partner Integration

Zipline•South San Francisco, CA

3d•$130,000 - $150,000•Onsite

About The Position

We’re seeking a Program Manager who will focus on Partner Integration to drive operational excellence for our retail, restaurant, and healthcare partners. In this role, you will serve as the operational voice in the rollout of the Zipline Network, ensuring seamless integration into existing workflows, and enhancing overall efficiency for our partners. You’ll work closely with Product, Customer Success, Flight Test, and Engineering teams to refine, test, and validate our solutions, ensuring they meet partner needs while delivering exceptional results. Your expertise in new system implementations will be critical in defining workflows, ensuring regulatory compliance, and facilitating successful adoption. From validating operational feasibility to developing training materials and onboarding playbooks, your contributions will have a direct impact on partner success and operational performance. If you have a passion for system rollouts, workflow optimization, and driving operational efficiency, we want to hear from you.

Requirements

3+ years of operational experience in healthcare (preferably pharmacy or laboratory), restaurants, or retail.
Strong ability to bridge operational and technical teams, ensuring that system implementations align with on-the-ground workflows.
Demonstrated experience leading new system rollouts, ensuring compliance, workflow integration, and operational efficiency.
Experience in training development, process documentation, and change management to support system adoption.
Strong analytical skills with the ability to identify inefficiencies and implement data-driven improvements.
Excellent communication and stakeholder management skills, with the ability to advocate for operational needs within cross-functional teams.
A proactive problem-solving mindset, capable of navigating complex operational challenges and driving continuous improvement.
Eligibility to work in the U.S.

Nice To Haves

Experience in a healthcare focused tech startup is a huge plus!
Familiarity with healthcare compliance standards (e.g., HIPAA, CAP, CLIA, or FDA regulations) and their impact on operational procedures.
Willingness to travel up to 50% to support partner operations and engagements.

Responsibilities

Serve as the operational lead for implementing Platform 2 commercial operations, ensuring that changes align with workflows, compliance requirements, and efficiency goals.
Work with partner operations teams to gather insights and define requirements for system integrations.
Develop and maintain SOPs, workflows, and training materials to support smooth adoption of new processes and tools.
Identify and drive critical milestones for partner implementations, ensuring smooth and timely execution.
Execute testing and validation of new features, processes, and tools before deployment to partners.
Research and implement industry-specific compliance processes, ensuring adherence to relevant regulations and Zipline’s quality standards.
Collaborate with internal teams to prioritize and translate partner feedback into actionable product improvements.
Lead operational testing and validation for new packaging and delivery processes to ensure quality and compliance.
Analyze operational data to identify inefficiencies in partner workflows and implement targeted improvements.
Create and execute onboarding roadmaps and playbooks to streamline partner integration and drive faster adoption.