Project Manager, Operations Excellence

Pilot Company•Knoxville, TN

About The Position

The Project Manager II leads multiple medium-to-large cross-functional projects designed to drive operational excellence in our stores through strategic initiatives. This role oversees project scope, schedule, budget, resources, risks, and communications while applying data-driven decision making to deliver measurable business outcomes.

Requirements

Bachelor’s degree or equivalent experience.
2 years+ of project management experience.
Strong communication, organization, risk management, and stakeholder engagement skills.
Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook).
Ability to analyze data and translate insights into actionable steps.

Nice To Haves

PMP, CAPM, or similar project management certification.
Experience in technology, operations, or enterprise-level initiatives.
Tableau proficiency recommended (dashboard creation, data visualization, trend analysis).

Responsibilities

Lead concurrent cross-functional projects from initiation through completion.
Develop and manage project schedules, budgets, and resource plans; adjust proactively to maintain delivery.
Identify, monitor, and resolve risks and issues; escalate appropriately when necessary.
Facilitate effective meetings and provide timely, clear updates to stakeholders at all levels.
Coordinate alignment across business, field, and technical teams to ensure deliverables meet expectations.
Ensure operational readiness, documentation, and successful transition to long-term support teams.
Maintain project governance including decision logs and value-realization tracking.
Analyze data to drive decision-making and guide corrective action where needed.
Execute strategic projects aimed at improving store operations and operational excellence.
Travel to store locations up to 20% during the first year to support project execution and field alignment.