Project Manager- Mortgage Servicing

Truist • Richmond, VA

6d • Onsite

About The Position

This position is not a technology, Agile position. Focus is more on root cause analysis, process improvement and risk. Applies expert-level knowledge of the project management discipline to plan, monitor and manage internal projects of large scope and very high complexity from initiation through completion. Work requires deep understanding of the primary discipline plus a broad understanding of active initiatives and the functioning of the assigned work team, LOB and Truist overall. Is recognized as an expert in own area within the organization and solves complex problems. Interprets internal or external issues and recommends solutions and best practices to improve existing processes, methodologies and work flows that will enable the team/department to work more efficiently and to stay within project timeline, budget, and scope. May include work managing functional teams and/or multiple, interrelated projects (include business transformation projects). Work is generally independent and self-directed, with guidance in only the most complex situations. There is a 5 day in office expectation. Other locations include Charlotte and Greensboro, NC. This position is focused on process improvement, risk, and/or root cause analysis.

Requirements

• Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience.
• 5-7 years progressive related experience in either a consulting, project management or process improvement related role.
• Expert-level understanding of project management framework and methodologies.
• Highly developed skills and experience in developing and implementing processes, standards and operational plans that will have an impact on the achievement of functional results.
• Proven leadership in the implementation of complex projects, issue resolution, communication, interpersonal and negotiation skills.
• The ability to communicate with and influence others, conduct difficult negotiations and manage to stringent timelines for project deliverables.
• Expert-level cost and risk management skills.
• Demonstrated advanced understanding of business and technology organization, resources, priorities, needs and policies.
• Proven ability to make decisions under pressure and bring clarity to ambiguous assignments.
• Demonstrated ability to effectively manage time, delegate and problem-solve.
• Advanced working knowledge of business matters, finance, planning, and forecasting.

Nice To Haves

• Advanced degree in a relevant field of work (e.g., MBA) and/or Project Management Professional (PMP) certification.
• Certification in Lean Six Sigma or similar process improvement, facilitation, and project management methodologies.
• Experience implementing large/complex initiatives across a matrix organization.
• In-depth knowledge of management and planning systems theory and practical application to complex initiatives.
• Experience with financial measurements and metrics Financial Services experience.

Responsibilities

• Leads or coordinates project planning activities for large, complex projects to devise a feasible plan that achieves the goals and objectives of the project and is aligned with the business strategy.
• Defines problems and scope parameters, organizes project teams, assigns individual responsibilities, develops project schedules and milestones, identifies structures of authority and processes for decision making, and determines resource requirements.
• Understands and articulates the expectations for the project deliverable/s and ensures shared understanding within the team.
• Establishes and maintains relationships with all stakeholders and manages resources throughout the entire project.
• Measures project performance using appropriate systems, tools and techniques.
• Reports on the status of projects including key performance indicators (KPIs), cost, timing, and staffing.
• Troubleshoots and manages activities to ensure adherence to internal and external quality standards.
• Performs risk management to minimize project risks.
• Identifies/resolves obstacles to completing project on time and within budget.
• Recommends schedule changes, cost adjustments or resource additions when necessary.
• Uses appropriate verification techniques to manage changes in project scope, schedule, and cost.
• Creates and maintains comprehensive project documentation.
• Identifies and resolves difficult complex issues, reports and escalates to management as needed.
• Serves as an individual contributor with responsibility in a professional or technical discipline or specialty, but may manage two or fewer employees.
• Potentially directs the work, coaches or reviews the work of lower level professionals.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager